IT outsourcing along with its benefits and disadvantages has been playing an important role in today’s tech culture. When it comes to strengthening or fulfilling business needs from an IT department point of view, there are always options; some may say to build an IT department from scratch, and the rest go and hire IT outsourcing. Budget, time, and resources may very well be the most important considerations.

However, it gets complicated when every consideration is intertwined with one another resulting in extravagant metrics that involve too many stakeholders. This would take too much time and delay any strategic move since tech and IT culture goes at a fast and dynamic rate.

To narrow things down, here are some signs which indicate whether or not you need to hire IT outsourcing. Read on!

IT Happens to Be Outside Core Competencies

Using the service of IT outsourcing should be one of the first considerations when IT is not of the core competencies of the organization. Implementing services that save expenses, increase flexibility, and allow you to remain relevant in a dynamic environment can be an invaluable asset as you remain focused on more core competencies.

This kind of operation is typically required due to a lack of in-house knowledge and development resources. When there is a tight deadline and no internal talent is capable, the situation becomes more frustrating.

Skill Gap in IT Department

Companies cannot always afford to recruit highly qualified professionals. As a result, there will be a talent deficit when it comes to developing specialized disruptive projects. You may scale up by outsourcing IT developers and expanding your expert resource pool. As a result, the skills gap is filled with specialist technical knowledge, assuring a quality output.

One of the most underestimated aspects of IT outsourcing is that it is provided by an outside organization, which also gives you outside knowledge. Therefore, not only does it fulfill your business needs, but IT outsourcing also can be beneficial for the development of your existing IT department.

High Turnover Rate in IT Department

IT talents are in great demand in recent years, and you may not always be able to satisfy their wage expectations. This might result in a high turnover rate in your IT department. One practical solution is to hire IT outsourcing to take on activities until your company is lucrative enough to comfortably hire full-time, dedicated personnel.

The Needs to Strengthen Security System

If you reckon your company is not adequately prepared for a cyberattack, using IT outsourcing can make a significant impact. An IT outsourcing service provider will often have the most up-to-date technology and know-how to give security solutions that are ideal for your company.

IT organizations may also incorporate cutting-edge technology, such as AI and self-learning, into your IT system, allowing your security system to create safeguards automatically.

IT Operations Hold You Back

If you are having difficulty managing, employing, or sustaining your IT operations, it is a strong indicator that you should consider outsourcing them. Companies should concentrate on building their business rather than on their IT operations cost center, which should be outsourced to a partner.

Companies may benefit from outsourcing models in a variety of ways, including reduced costs, faster time to market, scalability, regional flexibility, and higher quality products. The IT outsourcing model may also assist firms in having dedicated IT workers who are experts in the newest and rarest technologies and have the requisite expertise to effectively implement projects.

Looking for IT Outsourcing providers that can help you gap the bridge between technology and business? Look no further! Contact us!

As we have been covering the background, benefits, and even technicality of IT outsourcing, there is one important thing that we must not miss; keeping balance between the outsourcing and remaining team in the company. This is one of the most important keys in generating seamless flow in managing and developing your product with high performance with the combination of outsourcing talents and remaining team.

IT Outsourcing is a strategy that will take you to great success only when you do it right.

Now the question is, how to do that? Here are some tips for you to follow to ensure a successful experience in IT outsourcing!

Well-Defined Objectives are Essential

Determine what aspects of your business need outsourcing forces and how the vendor finds the solution. By doing this in the first place, both parties can set the expectations and ensure that the service used will align with the desired result.

Build a Robust Foundation Within the Management Relationships

The relationship between a company and its outsourcing provider determines how successful their partnership is. A positive working relationship with your provider can be a firm foundation for long-term growth and trust.

Ensure Data Security and Compliance with Regulatory Requirements

Your customer data security should be your top priority, especially when third parties are involved. Please make sure you review all regulatory and data security requirements, then find a vendor that can comply with those standards. To minimize the risk of a data breach, failure in complying with applicable laws and regulations will result in extortionate fines and harm your reputation.

Improve Conflict Management Processes

Be aware of the possibility of a conflict, especially when you work with different people. You need to effectively resolve disputes as it is critical to improving team relationships and overall performance. 

To overcome any conflict possibilities, you should create a conflict management process that both parties must follow. Ensure that these processes involve a logical hierarchy of escalation and negotiation for better representation and prioritization.

Communicate Clearly and Frequently

Communication is one of the key factors for successful outsourcing. Clarity is not enough. You also need to communicate frequently to avoid miscommunication. By doing clear and frequent communication, you will minimize errors and assure delivery, milestones, and other requirements are met. Moreover, urgent projects require intense coordination to make sure prompt delivery.

These five steps will help you to optimize your IT outsourcing strategy. Have you ensured every point of discussed best practice?

We are open to analyzing and mapping out business requirements for the best result. Fancy a collaboration before digging deeper to bridge the gap between business and technology? Contact us!

As customer expectations rise and order volumes soar, logistics manager face immense pressure to simplify operations and maintain a competitive advantage. The key to navigating this complexity and achieving operational excellence lies in the application of Artificial Intelligence (AI).

Embarking on an AI development journey is like opening a new realm of possibility, where innovation meets intelligence to create solutions that were once thought impossible. The essence of this technological revolution lies in the importance of understanding its basics. Understanding the core principle of AI development not only empowers developers to build more efficient and innovative applications but also lays the foundation for future advancements. The main concept of AI development revolves around creating intelligent machines that can perform tasks normally performed by humans, such as problem solving, decision making, and learning.

In some research with customers and markets, Artificial Intelligence (AI) often appears as a solution, but this topic is confusing and sometimes full of uncertainty. Artificial Intelligence (AI) in warehouse involves robots, which are intelligent agents powered by AI, software, and platforms that will help logistics managers make real-time, data-driven business decision for their operation on a daily basis. As for uncertainty, that’s where conversation, education and knowledge about AI come into play.

The benefits of Artificial Intelligence (AI) in logistics centers are clear, but implementing this technology requires a strategic approach. Logistics managers must be willing to invest in Artificial Intelligence (AI) powered systems and integrate them into existing operations. This involves staff training, infrastructure upgrades, and continuous AI-driven process assessment and optimization. While this transition may involve challenges, the long-term benefits of increased efficiency, safety and adaptability make it worthwhile investment.

Artificial Intelligence (AI) offers unmatched advantages. Logistics managers who use AI will not only improve their current operations but also position their organization for future success. By following a strategic approach and leveraging future AI capabilities, logistics managers can transform their warehouse into agile, intelligent, and highly productive environments.

Artificial Intelligence (AI) offers unmatched advantages. Logistics managers who use AI will not only improve their current operations but also position their organization for future success. By following a strategic approach and leveraging future AI capabilities, logistics managers can transform their warehouse into agile, intelligent, and highly productive environments.

The following are some the advantages of implementing AI that usually carried out by logistics managers:

• Dynamic Adaptability: The New Standard for Warehouse Operations
  The first advantage in modern warehouse operates in constantly changing conditions with inventory levels fluctuating drastically, influenced by seasonal peaks, promotions and sudden market changes. Traditional logistics and warehouse management systems, with their rigid structure to keep up with these rapid changes. AI will introduce a new level of adaptability, enabling real-time decision making and operational adjustments. By analyzing current data, AI-driven systems anticipate changes and responsive.
   
• Increase Efficiency with AI-Powered Robots
  The second advantage is the chaotic environment of a logistics center, with human workers, forklift and goods constantly moving, requiring precision and agility. AI- powered robots, equipped with advance sensors and machine learning algorithms, can easily avoid obstacles and collisions, and adapt to dynamic warehouse floor conditions. This not only improves operational efficiency but also ensures a safer working environment for human workers.
   
• Prioritize Safety with Smart Navigation
  The third advantage is that safety is the main concern in every logistics center. With so many moving parts and potential hazards, ensuring a safe workplace is a significant chalange. Artificial Intelligence (AI) improves safety through intelligent navigation and real-time decision making. This level of precision reduces the risk of accidents and creates a safer environment for robots and human workers.
   
• Proactive Response to Market Demand
  The fourth advantage is that current social media trends and viral promotions allow for uncertainty in consumer demand, which is exacerbated by events such as flash sales, which can cause sudden spikes in order volume. Traditional systems often struggle to cope with these surges Artificial Intelligence (AI) excels at predictive analysis and will be able to use historical data to forecast demands trends. This proactive approach will enable logistics centers to scale operations effectively, reallocate resources and optimize picking routes to handle increased throughput. By anticipating spikes in demand, logistics managers can ensure that their operations run smoothly, even during peak hours.

For logistics managers looking to integrated Artificial Intelligence (AI) into their facilities, a strategic. Phased approach is essential.

Here are some practical steps to consider when the technology is ready:

1. Asses Your Current Operations
   Conduct a thorough evaluation of your current warehouse operations. Identify areas where AI can have the most significant impact, such as inventory management, picking and packing, or safety protocols.
    
2. Set Clear Goals
   Define the goals you want to achieve with AI implementation, such as increasing efficiency, reducing operational costs, or improving safety, having clear goals will guide your future AI strategy.
    
3. Choose the Right Technology
   Research first and then choose an AI solution that suits your specific needs. Look for a system that will offer scalability and integration capabilities with your existing warehouse management system. Also look for proven solutions on the market that have provided real results.
    
4. Invest in Training
   Make sure your staff is well trained to work with Artificial Intelligence (AI) systems. This includes understanding how to operate AI-powered equipment such as robots, and how to use AI-based data insights for decision making.
    
5. Monitor and Optimize
   Continuously monitor AI system performance and collect data on its impact. Use this data to further optimize operations and address issues as they arise.

The use of AI in warehouse operations marks the beginning of a new era of ‘smart warehouse’ offering unmatched efficiency, accuracy and optimization. But what does the future of AI in warehouse management look like? Artificial Intelligence (AI) will make the warehouse of the future more dynamic, agile and responsive. Intelligent networking of machine, process and product information represent a quantum leap for AI in warehouse operations, enabling unprecedented process optimization.

Some of the great benefits of Artificial Intelligence (AI) in warehousing operations are as follows:

1. Intelligent demand forecasting and inventory optimization
   The first benefit is that business can use AI algorithms to analyze historical data, market trends and other influencing factors to produce accurate demand forecasts. AI-powered demand forecasting enables warehouse to improve supply and chain processes, anticipate changes in demand, and make informed decision regarding procurement, transportation, and inventory management.
    
2. Improved order fulfilment and logistics
   The second benefit is that by leveraging AI-powered algorithms, smart warehouse can improve the efficiency of order picking routes by considering variables such as product attributes, picking frequency, and real-time order priorities. This intelligent order sequencing and travel path optimization result in increased order accuracy, increased yield, and reduced labour costs.
    
3. Robotics and automation
   The next benefit is that AI-driven robotics and automation technology such as autonomous mobile robots (AMR) and robotic picking solutions are changing warehouse operations. This intelligent system can navigate warehouse aisles, locate specific items, and quickly perform tasks such as picking, sorting, and packing. Incorporating AI-powered robotics into warehouse workflows can increase productivity, improve warehouse safety, and minimize human error.
    
4. Predictive maintenance and equipment optimization
   Another benefit of using AI in warehouse management can be related to what is most important in each operation. Artificial Intelligence (AI) can accurately predict equipment failure and maintenance needs by utilizing real-time data from sensors and monitoring systems. Adopting a predictive maintenance strategy is a powerful tool for warehouse operators to minimize downtime, cut maintenance costs, and ensure peak performance for critical machine and infrastructure.
    
5. Real-time visibility and asset tracking
   Further benefits can be gained from tracking and sensor technologies such as computer vision, Radio Frequency Identifications (RFID), and IoT devices, inventory levels and gain valuable insights into process bottlenecks. Higher visibility facilitates proactive decision making, speeds problem resolution, and improves efficiency.
    
6. Increased security
   The next benefit is that AI-powered automation improves warehouse management, improving worker safety and material handling. This automation analyses safety-related data, monitors storage parameters, and accelerate pro-actives maintenance, ensuring rapid response to enforce safety standards and compliance regulations. Additionally, reducing manual human labour usually results in a reduction in accidents, as employees are less exposed to potentially risky situations.
    
7. Continuous improvement and process optimization
   The last advantage is that AI-driven systems maintain the ability to perform continuous data analysis, track key performance indicators (KPIs), and identify areas for process improvement. Furthermore, by leveraging AI-generated insights, warehouse can streamline workflows, identify operational inefficiencies, and drive culture of continuous improvements.

Conclusion

The first thing every logistics company must do is understand how Artificial Intelligence (AI) will address overarching business objectives such as improving operational efficiency or increasing customer satisfaction. It’s good idea to hold a meeting with stakeholders should determine the company’s most pressing challenged or growth areas. For example, this could be reducing delivery times, minimizing carbon emissions, or optimizing warehouse management. Once these priorities are identified, the next step is to translate them into specific measure-able goals that align with the company’s strategic goals.

Business is growing along with the increasingly rapid development of technology, especially now that many people associate it with software development which functions to simplify the business process in various industries that are run. One of them is the software house which plays a very important role for business in today’s times. The main goal of this software house is to create the applications desired by the client or usually called Customize. Clients can come from various small to large scale company owners.

Some of the services provided by software house companies include web-based application creation, mobile-based application creation, desktop-based application creation, multi-media services and others.

One of the trusted software house in Indonesia is BTS.id.

BTS.id is a company operating in the field of software development and IT Solution. As a software house, BTS.id develops applications, creates software tailored to clients' specific needs, provides services to maintain, update and repair software.

BTS.id as a software house accepts technology consultations, so it can help you find the best and most appropriate technology solutions according to your business needs. What are you waiting for? Come and consult your company's needs with us BTS.id.

As Artificial Intelligence (AI) applications become more sophisticated, they can increase productivity in many ways. By automating mundane activities, Artificial Intelligence (AI) can free up staff time to work on more engaging tasks. Smart algorithms can also help companies identify patterns and trends that traditional methods may have missed.

Embarking on the journey of AI development is like unlocking a new realm of possibilities, where innovation meets intelligence to create solutions that were once deemed impossible. At the heart of this technological revolution lies the importance of grasping the fundamentals.

Artificial Intelligence (AI) aims to create machines that can mimic, simulate, or exceed human intelligence, finding solutions to complex problems and improving efficiency. Understanding the core principles of AI development not only empowers developers to build more efficient and innovative applications but also lays the groundwork for future advancements. The key concept of AI development revolve around creating intelligent machines that can perform tasks typically done by humans, such as problem-solving, decision-making, and learning. These machines require complex algorithms and large amounts of data to learn from and improve their performance over time.

IT Software Solutions have become essential for managing complex business operations in today’s rapidly evolving digital era. These solutions encompass a variety of applications and programs specially designed to help companies automate processes, manage data, and increase efficiency in terms of time and cost.

Software house solutions are necessary to maximize efficiency and productivity. But choosing the right solutions can often be an overwhelming task. To help with this, here are some tips for selecting the right software solutions for your business:

1. Consider Your Goals
   Before selecting a software solution, it is important to consider your goals and needs. What specific goals do you want to achieve with the software? Will it be used to collect and manage customer data? Or simply improve communication between departments? Knowing your exact goals will help identify the right solution for your business.
    
2. Understand Your Budget
   Budget is important factor when choosing a software solution. You need to understand how much you are willing to invest in software and which solutions fir your budget. Be sure to compare prices of different solutions and consider the cost of training, maintenance, and additional features that may be important to your business.
   
    
3. User Friendliness
   Software solutions should be easy to use. Look for solutions that are easy to use and understand, even for those who are less tech-savvy. This will ensure employees can quickly learn how to use the software and maximize its potential for efficiency.
    
4. Flexibility
   The software solution you choose should be flexible enough to grow with your business. Choose a solution that can be easily scaled up or down as needed. This will ensure that you don’t have to purchase a new solution when your needs change.
    
5. Security Priority
   Security is also an important factor when choosing a software solution. Make sure the solution you choose has strong security features your data and prevent unauthorized access.

Some advantages that illustrate the transformative potential of custom AI solutions:

1. Machine Learning Solutions to Automate Quality Assurance
   First advantage by implementing relevant Machine Learning (ML) techniques, you can automate defect detection and improve the accuracy and efficiency of your quality control procedures. This approach can help reduce manual labour, decrease inspection time and enhance the overall quality of your products. Additionally, investing in ML-based quality assurance systems can lead to increase trust in your process and ultimately improve customer satisfaction.
   
    
2. LLM Chatbots For Customer and Employee Support
   The next advantage considering implementing an LLM-based chatbot solution for improved customer support and internal processes. LLMs have transformed chatbots, enabling them to provide accurate and personalized responses by accessing vast information. Enhance customer satisfaction with prompt assistance and streamline internal operations for improved productivity. Integrate LLM technology to enhance user experience and operational efficiency
    
3. ML/AI Solutions for Image Analysis
   The next advantage considering implementing a custom AI/ML solution for automating image processing to streamline operations, improve accuracy and speed up inspections. Look for solutions incorporating computer vision and GPS-based algorithms, and explore adapting the solutions for new domains to diversify capabilities.
   1. A data analytics using drones for power line inspections was facing manual processing challenges. It needed a comprehensive platform for streamlining inspection process via machine learning models. The platform incorporated computer vision and GPS-based algorithms. Additional adjustments allowed expansion into new domains like underground heating pipes and railway infrastructure.

Artificial Intelligence (AI) is more than just automation or data processing; it’s a transformative tool that enables business o work smarter, not harder. By understanding the unique capabilities AI brings to the table, business can unlock its full potential.

Some of the benefits that we can look at are as follows:

• From Data Overload to Actionable Insights
  The first benefit of Artificial Intelligence (AI) powered analytical tools can process and
  interpret data in real-time, uncovering trends and insights that drive smarter decisions.
  This is a solution for business generate massive amounts of data but lack the tools to
  analyze it effectively.
   
• Tackling operational Inefficiencies
  The next benefit is automation tools such as Robotic Process Automation (RPA) streamline
  workflows, eliminate bottlenecks, and reduce human error.
  This is the solutions for manual processes, repetitive tasks, and poor inter-departmental
  communication slow operations.
   
• Meeting and Exceeding Customer Expectations
  The next benefit is AI-driven personalization and 24/7 chatbots provide tailored
  interactions, ensuring customers feel valued.
  This is a solution for customers who currently demand personalized experiences and instant
  responses.

Overcoming Today’s business Challenges
Business today faces a myriad of challenges that threaten their ability to remain competitive and
efficient.

From managing vast amounts of data to meeting ever-increasing customer expectations, organizations must evolve their strategies to stay ahead. Artificial Intelligence (AI) for business efficiency offers solutions to address these issues effectively turning obstacles into opportunities for growth.

Some obstacles that are encountered in business are as follows:

1. Data Overload: Too Much information, Too Little Insight
   In an era where data is generated at an unprecedented scale, business have wealth of insights.
   However, most companies struggle to extract value from their data. According to one survey,
   90% of all data ever created was generated in the last two years, but less than 1% was actually
   analyzed for actionable insights. Without the right tools, business can quickly become
   overwhelmed, leading to missed opportunities.
    
2. Bottlenecks and Inefficiency in Business Operations
   It’s not just data causes problems. Business operations whether in customer service, finance, or
   supply chain management are often hampered by inefficiencies. Manual processes repetitive
   tasks, and poor communication between departments can lead to delays, error, and higher
   operational costs. These obstacles can not only frustrate team, but also impact bottom line and
   customer satisfaction.
    
3. Stagnation in Growth
   As your business grows, so does the complexity of your operations.
   Systems and processes that worked when you were small may no longer scale effectively
   leaving you struggling to keep up with demand. Scaling up without the right tools can lead to
   inconsistent product quality, slower response times, and decreased customer satisfaction all of
   which undermine your ability to stay competitive.

The growth of business aligns with the rapid advancement of technology, especially now that many are integrating it with software development to simplify business process across various industries. One prominent example is the role of software house, which have become increasing important for business in the current era.

The primary goal of software house is to develop applications tailored to client’s need, often referred to customization. Clients can rage from small business owners to large-scale corporations.

One of the trusted software houses in Bandung is BTS.id. BTS.id is a company specializing in software developments and IT solutions. As a software house, BTS.id develops applications and creates software tailored to the specific needs of its clients. They also provide services for maintaining, updating, and fixing software. Bts.id offers technology consultation services, helping you find the best and most suitable technology solutions to find your business needs.

Embarking on the journey of AI development is like unlocking a new realm of possibilities, where innovation meets intelligence to create solutions that were deemed impossible. At the heart of this technological revolution lies the importance of grasping the fundamentals. The main concept of AI development revolves around creating intelligent machines that can perform tasks
normally performed by humans, such as problem solving, decision making, and learning. These machines require complex algorithms and large amounts of data to learn and improve their performance over time.

In the realm of AI development, the significance of high-quality data cannot be overstated. At the very foundation of creating intelligent systems that can learn, predict, and make informed decisions is the collection and preprocessing of data.

The development of Artificial Intelligence (AI) has grown rapidly since its inception. In the beginning, AI was mainly focused on carrying out task that required human-like intelligence, such as problem solving and decision making. However, with the advancement of technology and increase in computing power, AI has evolved into much more than that. Today, AI is used in variety of industries, from healthcare to finance to transportation. AI is also becoming more sophisticated, with the ability to learn from data and improve over time.

Artificial Intelligence (AI) has become a major driver of innovation in various industries, including the world of digital marketing. With this ability to process large amounts of data, predict trends, and provide highly personalized recommendations, AI opens up new, previously unthinkable opportunities digital campaigns.

In the industry 4.0 era, Artificial Intelligence (AI) technology not only plays a key role in driving digital transformation, but has also become the main driver in changing the industry paradigm as a whole. In various industrial sector ranging from manufacturing which is increasingly automated, to the health sector which is transforming through telemedicine and predictive analysis AI has changed the way we interact with technology and information.

In the midst of rapid technology development, Artificial Intelligence (AI) has become an important innovation in the world of marketing. The reason is the application of artificial intelligence technology currently allows companies to carry out various marketing activities more effectively and efficiently

What is AI in Marketing?

AI in marketing is marketing strategy that involves artificial intelligence technology. This strategy utilizes artificial intelligence technology to collect, analyze and process relevant data for marketing purposes. Insight or information collected by Artificial Intelligence can be useful for making strategies or decisions related to company marketing. This includes optimizing marketing promotions and ways to increase customer satisfaction.

Artificial Intelligence has evolved from a fantastic idea to a game changer for today’s digital marketers. It’s become a great technology for driving personalization, predictive analytics, customer experience, and more. The advantage of Artificial Intelligence is that it helps you gain insight into customer behaviour quickly to collect large amounts of data. This can be customized according to customer needs depending on their actions and preferences, Artificial Intelligence offers marketers a huge opportunity to become more effective and more personalized. This benefits customers by getting relevant content that can be triggered by one-site actions, ads, or brand messages.

But does Artificial Intelligence replace human roles and efforts? Of course not! Artificial Intelligence remains simply a technology that complements and enhances human roles and efforts, but of course requires human skills to use it effectively.

After we understand what Artificial Intelligence (AI) is, how Artificial Intelligence (AI) can be used in digital marketing, and the basic functions of digital marketing, let’s look some of the main advantage of using AI in digital marketing strategies:

• Process Automation
  The fisrt advantage, Artificial Intelligence (AI) can automate many tasks in digital marketing, such as sending emails, scheduling social media posts, and targeting advertisements. This save time and human resources that can be allocated to other strategic tasks.
   
• Better Personalization
  The second advantage of Artificial Intelligence (AI) in digital marketing is its ability to increase content personalization. Artificial Intelligence (AI) can analyze user behaviour, preferences, and interaction history to design more appropriate and relevant messages. This helps in increasing customer engagement and conversations.
   
• Content Optimization
  The next advantage is Artificial Intelligence (AI) can help in optimizing digital content, including better use of keywords for SEO. This helps content rank higher in search results. An example is SEO tools like Moz use AI to analyze keywords and provide suggestions for improvement.
   
• In-depth Data Analysis
  The next advantage is Artificial Intelligence (AI) is able to analyze data quickly and accurately, thereby helping marketers understand customer behaviour better. This helps in identifying market trends, customer preferences and business opportunities that can be exploited.
   
• Efficient Chatbot
  Withs this advantage, chatbots based on Artificial Intelligence (AI) can provide fast and efficient customer support. They can answer customer questions, direct them to the appropriate pages, and provide assistance whenever they are needed.
   
• Predict Customer Behaviour
  The final advantage is that with sophisticated data analysis, Artificial Intelligence (AI) can predict future customer behaviour. This allows companies to take proactive steps in designing marketing strategies, based on their purchasing history.

The use of Artificial Intelligence marketing (AI) in business can not only make companies take the right policies, but also offers many benefits. Let’s look at some of the following benefits:

• More Targeted Market Reach
  The first benefit AI technology is very useful for reaching wider customers. Companies can use the data they have collected to carry out more effective digital marketing techniques, for example distributing content according to customer needs.
   
• More Efficient Marketing Activities
  The second benefit with Artificial Intelligence marketing (AI) makes marketing activities easier, with cheaper and more targeted markets costs. The reason is, this technology can help collect information more quickly and the costs are not too expensive.
   
• Helping with Customer Feedback Analysis
  The following benefits demonstrates that by utilizing Artificial Intelligence companies will be easier to analyze customer comments on social media so they can more quickly evaluate and improve the quality of products and services to suit customer needs.
   
• More Effective Promotion
  The final benefit of Artificial Intelligence makes it easier for companies to analyze promorional targets more accurately. For example, looking for promotional opportunities from search keywords, user profiles and other data.

AI enables brands to recognize and understand individual preferences and needs more effectively. Through deep data analysis, AI can create truly personalized experiences for each consumer. These tailored campaigns not only enhance engagement but also build customer loyalty.

Looking at current developments, it is clear that AI will continue to play an important role in the future of digital marketing. Brands that are able to leverage Ai to understand their customer better, deliver more relevant messages and optimize their campaigns will be at the forefront of this increasingly competitive industry.

AI is no longer just trend, but has become the foundation for more sophisticated and effective digital marketing strategies. As AI technology continues to evolve, its potential to enhance the effectiveness and efficiency of digital campaigns will grow even greater, making the future of marketing increasingly exciting to follow.

The growth of business aligns with the rapid advancement of technology, especially now that many are integrating it with software development to simplify business process across various industries. One prominent example is the role of software house, which have become increasing important for business in the current era.
The primary goal of software house is to develop applications tailored to client’s need, often referred to customization. Clients can range from small business owners to large-scale corporations.

Conclusion

One of the trusted software houses in Bandung is BTS.id. BTS.id is a company specializing in software developments and IT solutions. As a software house, Bts.id develops applications and creates software tailored to the specific needs of its clients. They also provide services for maintaining, updating, and fixing software.
 Bts.id offers technology consultation services, helping you find the best and most suitable technology solutions to find your business needs.

As a software house, BTS.id develops applications, creates software tailored to clients’ specific needs, provides services to maintain, update and repair software. BTS.id as a software house accepts technology consultations, so it can help you find the best and most appropriate technology solutions according to your business needs. What are you waiting for? Contact us now!

The artificial intelligence (AI) platform software market grew rapidly in 2023 and is project to maintain its remarkable momentum, driven by the increasing adoption of AI in many industries. These technologies driven motivation, from revolutionizing traditional coding tasks to improving the efficiency of the entire development life cycle. Artificial Intelligence (AI), especially generative AI (gen AI) and Large Language Models (LLM), simplifies the development cycle by automating key steps, from ideation and requirements gathering to coding and testing.

The drive to explore enterprise AI was initially inspired by a fear of being left behind is now starting to subside. In fact, business and technology leaders are shifting their focus from experiments to practical problems : “How can Artificial Intelligence (AI) drive revenue?” That question will become increasingly important as financial expectations rise.

Artificial Intelligence (AI) is revolutionizing the software development process by introducing tools and techniques that increase productivity, accuracy, and innovation. From automating code generations to optimizing testing and deployment, Artificial Intelligence (AI) is reshaping the way software is designed, built, and maintained.

Some of the benefits that we can get from developing Artificial Intelligence (AI) in software are as follows:

• Automation of Repetitive Tasks
  The first benefit of developing Artificial Intelligence is the automation of repetitive tasks. AI-powered tools can help developers by automatically generating snippets of code or entire functions, which significantly reduces development time. This automation allows developers to focus on high-levels tasks such as problem solving and architectural design, rather than coding, bug-detection, and testing.
   
• Improved Software Quality
  In this benefit, AI detects bugs, vulnerabilities and inefficiencies early in the development cycle. Artificial Intelligence (AI) can analyze large data sets project historical trends, and provide more accurate predictions regarding schedules, resources, allocation, and feature prioritization. This capability results in better project management and more efficient use of time and resources.

• Democratization of Software Development
  Through no-code and low-code platforms, non-technical users can build and customize applications that use AI without requiring in-depth programming skills. The platform enables business professionals, product managers and other stakeholders to create solutions tailored to their needs.
   
• The Following is the Last Benefit of Artificial Intelligence
  Here’s the final benefit where Artificial Intelligence (AI) can personalize applications in real time and offer customized recommendations, interfaces and features by analyzing user behavior and preferences. These capabilities result in higher user satisfaction and better engagement, making AI an asset in delivering more intuitive ad easy-to-use software products.

Meanwhile, software development has a significant positive impact in increasing efficiency, service quality, innovation and productivity. This really helps organizations to be able to keep up with technological developments and achieve better business goals.

Some of the advantages in software development will be briefly described as follows:

1. Increased Business Efficiency
   The first advantage in software development automates repetitive tasks, thereby saving time and human labor. Advantage in software development optimizes business processes, ensuring more efficient use of resources, so that cost waste can be prevented.
    
2. Improved Service Quality
   The next advantage in software development is personalizing service according to user preferences, increasing user satisfaction and quality of experience, making it easier to carry out real-time monitoring and improvements. Real-time monitoring of services and quick detection of problems for immediate repair, thereby improving overall service quality.
    
3. Technological Innovation
   The following advantages in software development encourage the creation of new products and services that can bring innovation to the market and meet evolving needs. This software development process enables the integration of the latest technologies, helping organizations to stay relevant and competitive in ever-changing market
    
4. Increase Productivity
   The final advantage in software development is creating special productivity tools that help employees perform tasks more quickly and effectively, thereby enabling effective collaboration. So this collaborative application makes team work easier, increase coordination and productivity of team members in achieving common goals.
    

Here are several ways companies can increase revenue through the application of AI:

1. Increase sales
   Virtual assistants and chatbots using AI can help organizations generate sales. Some examples include furniture retailer IKEA launching a generative AI tool for its customers. Ikea’s AI virtual assistants lets user design living room and shop for furniture. Additionally there is a jewelry insurance company, creating a GenAI-based customer service chatbot that has reduced cancellation rates on chat inquiries. Lower cancellations rates reflect more successful customer interactions, potentially increasing sales.
    
2. Reduce Customer Churn
   AI enables client retention, reduces revenue losses and improves their customer lifetime value metrics. In capacity, AI can profile the attributes of business’s customer base, leveraging historical data about departed customers. This information allows managers to identify at-risk mission. This technology offers a higher level of personalization when incorporated into AIpowered chatbots and contact centers. When business transform customer experiences, the result is lower churn rates.
    
3. Strengthening Recommendations Engines
   Artificial Intelligence (AI) algorithms can examine customer data on previous purchases to individualize product recommendations with greater precision. This increased personalization provides a key business benefit of AI: the ability to cross-sell and up-sell new products and services to customers more easily. Recommendation engines also encourage users to linger on social media platforms, which in turn attracts advertisers.
    
4. Accelerate Marketing Strategy
   Marketing may not directly generate, but effective practise will support the sales funnel. Generative AI’s ability to quickly create content can help organizations produce marketing materials ranging from newsletter to video ads. Marketing can leverage the benefits of Artificial Intelligence (AI) personalization to create marketing messages tailored to customer interest.
    
5. Detecting Fraud
   If there is suspicious activity, it will be immediately detected by Artificial Intelligence (AI) and will immediately stop payments to fraudsters, thereby maintaining revenue growth. Financial services companies typically use in AI in this capacity. One example is Capital One, which uses machine learning algorithms to spot anomalies and ward of credit and fraud. Additionally e-commerce companies use ML to target fraudulent orders. The technology’s ability to identify patterns in user behavior lends itself to such fraud detection use cases.
    
6. Developing New Products and Services
   AI can help companies create new products and speed up development cycles. AI can also speed up the delivery of digital products. AI coding assistants have helped companies in speeding up software development by 20% more. The result is faster time to market for customer-facing and revenue-generating applications.
    
7. Provides Predictive Maintenance
   Equipment downtime in areas such as manufacturing and fleet management results in lost revenue. Predictive maintenance, which is among the top ML use cases, identifies equipment that is close to failure. These insights allow plant managers to schedule downtime to perform repairs, avoiding outages and missed delivery schedules.

Conclusion

One of the trusted Bandung software houses is BTS.id (Bridge Technology Service). BTS.id is a company that operates in the field of software development and IT solutions, so manufacturing industry in Indonesia will be greatly helped and facilitate work operations while increasing data accuracy as a reference for large quantity reports

As a software house, BTS.id develops applications, creates software tailored to clients’ specific needs, provides services to maintain, update and repair software. Bys.id as a software house accepts technology consultations, so it can help you find the best and most appropriate technology solutions according to your business needs. What are you waiting for? Contact us now!

A Learning Management System (LMS), often also called a Learning Management Platform, is generally software designed to create, distribute and manage the delivery of learning material. Specifically, an LMS is a web-based software program for the management, documentation, monitoring, reporting, administration and distribution of educational content, training programs, technical manuals, instructional videos or digital library materials, and learning and development projects.

LMS (Learning Management System) is not machine learning, but machine learning is often used in LMS to enhance its functionality. A Learning Management System (LMS) combines technology and teaching methods to create a more interactive, flexible, effective, and efficient learning environment, while machine learning is a technology within the field of Artificial Intelligence (AI) that enables systems to learn from data and make predictions or decisions without explicit programming. Machine learning (ML) is more focused. However, both of these fields go beyond the basics of automation and programming to produce outputs based on complex data analysis. Machine Learning has limited scope and focus compared to Artificial Intelligence (AI). AI includes several strategies and technologies that are beyond the scope of machine learning.

Artificial Intelligence Based Learning Management System

What is an Artificial Intelligence-based Learning Management System?

A Learning Management System (LMS) is a web- or mobile-based electronic learning platform focused on training students or company employees. LMS allows you to organize structured learning processes in a remote mode, which is particularly useful in remote team environments. LMS is well-suited not only for employee training programs but also for orientation, onboarding, and more, while simultaneously reducing time and budget requirements. The effectiveness of LMS in delivering quality education has received a significant boost with the introduction of Artificial Intelligence.

Some benefits of Artificial Intelligence integrated into LMS:

1. The first benefit is that an Artificial Intelligence-powered learning platform is first and foremost about personalized content and learning.
2. Then the second benefit of an AI-based LMS includes all routine administrative tasks.
3. The third benefit is automating content creation.
4. Then the next benefit is that an AI-enabled LMS provides data-based analytics.
5. The next benefit is ensuring engagement and consistency of learning and increasing knowledge retention.
6. The next benefit is a smart e-Learning solution that also saves time and money.

Integrating Personalized Learning into LMS

Personalized learning has emerged as a game-changer in education, offering tailored approaches for learners to acquire knowledge and skills. But how can organizations integrate personalized learning into existing Learning Management Systems (LMS) to create a truly adaptive and learner-centered environment? Let’s discuss the key steps and strategies for integrating personalized learning into an LMS. From planning learning paths to delivering targeted content, evaluating learner progress, leveraging data-driven insights, and implementing personalized learning within your organization.

1. Choosing the Right LMS for Personalized Learning
   When implementing personalized learning, selecting the right Learning Management System (LMS) is critical. The LMS must have the features necessary to support various aspects of personalized learning, including planning learning paths, deliver targeted courses and content, evaluate skill acquisition, and access learner and program data
   
   1. Integration
      The first consideration when choosing the right LMS is integration. Ensure the LMS integrates with existing systems, such as HR platforms, to capture relevant employee information and streamline workflows. This integration allows the LMS to align personalized learning paths with organizational goals and align desired learning activities.
       
   2. Learner-Centered LMS Approach
      Find an LMS that prioritizes learners's needs and preferences, providing them with a customized e-learning experience. This learner-centric LMS empowers individuals to take charge of their learning journey, which fosters a sense of engagement and motivation.
      
      Key Features to Consider:
      
      1. Comprehensive Reporting
         An LMS with powerful reporting capabilities enables organizations to track learner progress, assess the effectiveness of personalized learning initiatives, and make data-driven decisions.
          
      2. LMS integration
         Find an LMS that seamlessly integrates with other learning tools or content providers, allowing for the delivery of targeted courses and content.
          
      3. User Friendly Interface
         The LMS should have an intuitive and easy-to-navigate interface, making it easy for learners to access and engage with personalized learning content.
         
          
2. Plan a Personalized Learning Path
   To effectively plan personalized learning paths, it is crucial to have a Learning Management System (LMS) that supports learner-driven customization. The LMS should connect to HR systems and capture relevant employee information, such as job roles, skills, and learning preferences. This data forms the foundation for creating personalized learning paths that align with individual needs. Workflows within the LMS are another critical aspect of planning personalized learning paths and must be well-managed.
   
   The LMS should facilitate the design, assignment, and monitoring of learning paths, ensuring that learners receive the right content at the right time.
   
   Automation plays a crucial role in managing learning paths. By leveraging rules or AI, organizations can automate the assignment of learning activities based on predefined criteria. This streamlines the process and ensures that personalized learning paths are delivered efficiently to each learner.
   
    
3. Deliver Targeted Courses and Content
   With learner-focused training, employees have the ability to choose from a variety of training interventions and resources. This may include options such as podcasts, e-Learning courses, webinars, or face-to-face interactions. By presenting a variety of learning formats, LMS ensures that individuals can choose the method that best suits their learning style and preferences. 
   
   Furthermore, the LMS should support multiple literacies from the same course. This allows learners to review and strengthen their knowledge, providing opportunities for continuous improvement and deeper understanding.
   
   Once a common learning flow is set up, it is critical for a Learning Management System (LMS) to provide choice and control over the learner's learning journey. By offering a variety of courses and targeted content, learners can personalize their training experience and engage with material relevant to their individual needs and goals.
   
    
4. Evaluate Learner Progress
   A fundamental component of personalized learning is evaluating a learner's progress. By assessing skill acquisition, conducting learner progress assessments, and providing personalized feedback, organizations can ensure that their employees are on track to achieve their learning goals.
   
   Some things to consider at this point are:
   1. Establish Defined Settlement Thresholds
      This threshold serves as a benchmark to determine whether learners have successfully mastered the knowledge and skills required. By setting clear expectations, learners are motivated to strive for excellence and continuously improve their abilities.
       
   2. Combining Results Across the Program to Gain a Comprehensive Understanding of Individual Progress
      This analysis allows organizations to identify strengths and areas that need improvement, enabling them to offer targeted interventions and support when needed.
       
   3. Providing Feedback and Assessment for Specific Courses
      It is another important aspect in evaluating learner progress. Personalized feedback highlights areas for improvement and celebrates achievements, reinforcing learners' motivation and commitment to their learning journey.
      
       
5. Comprehensive Reporting Capabilities
   At the individual level, reports can show employee achievements, areas for improvement, and overall skill development. Evaluations based on this data help inform the next steps for individuals, allowing the organization to tailor the learning experience to their unique needs.
   
   To effectively evaluate learner progress, the LMS must offer comprehensive reporting capabilities at both the individual and course levels. These reports provide valuable insights into learner performance, enabling organizations to track their progress over time.
   
   At the course level, reports provide an overview of the effectiveness of various learning experiences. This information allows organizations to identify the most impactful courses and make data-driven decisions when designing future training initiatives.
    

Are you still unsure if implementing an AI-based Learning Management System is a rational choice for your company? If so, let's review the key advantages of this technology for modern educational facilities:

1. Simplifying the Language of Instruction
   The first advantage is simplifying the language of instruction. Many teachers enter the education field after pursuing studies in other sectors. The common path is to specialize in 'practical' fields such as English or programming, then transition to a Master's degree in education. This approach sometimes creates significant challenges for the specialists: they are competent in their field but do not know how to explain concepts in simple language.
   
   Artificial Intelligence offers the opportunity to solve this problem once and for all. Modern language models can explain many concepts in a learner-oriented way by generating their own educational content. This means it is possible to create customized tasks and even texts that explain theoretical information, taking into account the learner's skills.
   
    
2. Real-Time Assistance for Teachers
   The next advantage is real-time assistance for teachers. In fact, challenges in quickly understanding a single concept can hinder students' ability to learn additional material later on. If you miss this information, learning further training content becomes difficult and often impossible.
   
   Real-time assistance for teachers through Artificial Intelligence devices solves the existing skill gap. AI tools immediately detect when a student is struggling to understand certain concepts. With this information, teachers can decide which aspects of learning to target and address the individual needs of the students. With the emergence of these devices, we finally have a reliable tool to prevent students from falling behind in their educational journey.
   
    
3. Improved Accessibility of Content
   The next advantage you can gain is improved accessibility of content. AI-powered LMS can leverage speech recognition technology to convert text into spoken words. This is important for making learning opportunities accessible to individuals with visual impairments. AI can generate alternative formats, such as braille or capital letters. This means the technology can meet the needs of learners with specific disabilities. 
   
   Additionally, AI-based LMS can also use language translation capabilities to provide content in multiple languages. In this way, learners who are not fluent in the original language can access materials from other countries.
   
    
4. Automated Review of Student Performance
   The automated review of student performance is the next advantage of AI-based LMS. Conducting performance analysis of students is usually a significant time-waster. Artificial Intelligence solves this problem once and for all.
   
   AI can review tests and even more complex assignments with minimal human input. This means that teachers have the opportunity to spend more time preparing high-quality teaching materials. The ability of AI to independently assess student information is also important from the perspective of preventing bias. Automated systems have no preferences: they are impartial regarding all aspects of human personality.

Conclusion

Overall, AI in LMS is a promising technology. AI can significantly enhance the customization of modern education. Although some challenges commonly arise in its implementation, such as ethical issues, lack of human input and face-to-face communication, reduced ability to teach complex decision-making and problem-solving, and the lack of government regulation. Nevertheless, we believe these issues can be addressed through a focus on hybrid learning practices and the use of modern communication technologies. Better government regulation will also establish better standards that can prevent bias and lack of transparency.

If you want to create a high-quality LMS, feel free to contact our company, BTS.id (Bridge Technology Service), and we are always ready to provide the best information and advice for the interests of your business, tailored to what your company needs.

Artificial intelligence (AI) is no longer just the stuff of scary futuristic movies, it’s recently burst into the headlines and is suddenly just everywhere. Its impact on the job market, whether we trust things such as the integrity of news on social media, and ultimately whether humanity survives alongside it are unsettling things to worry about.

How you can boost sales and engagement with AI analytical for e-commerce? Discover how AI revolutionizes online retail for competitive advantages. AI analytics has significantly transformed the e-commerce industry by optimizing processes, enhancing efficiency, and providing deeper insights for decision-making.

Source: The Business Research Company

According to the Artificial Intelligence in E-Commerce Global Market Report 2024 by The Business Research Company, the AI in e-commerce market is projected to reach a size of $ 14 billion by 2028. This growth is driven by the increasing popularity of online shopping. AI analytics is crucial in e-commerce for several compelling reasons. AI analytics also brings numerous benefits to e-commerce, enhancing various aspects of business operations and customer engagement.

Here are the key benefits:
Benefits of AI Analytics in E-commerce

1. Identifying optimal pricing
   When you can accurately and consistently hit the pricing optimization sweet spot, profits go up. And with AI-powered software and the large datasets it can analyze, it’s infinitely easier to hit that moving target. AI algorithms analyze customer behavior and preferences to recommend products that are more likely to be purchased, increasing conversion rates. AI analytic adjusting prices in real-time based on demand, competition, and customer behavior ensures optimal pricing strategies that maximize revenue.
    
2. Making the right recommendations
   One aspect of personalization, recommendations, is in a class of its own. Ecommerce personalization in an online store goes considerably beyond what shoppers can expect to enjoy in a brick-and-mortar store. AI analytic can retrieve actionable insights about shoppers such as how they’ve browsed and their purchase history, that allow accurate prediction of what they want and recommendation of the right item or similar products. AI analytic understanding customer preferences, purchase patterns, and pain points allows businesses to refine their offerings and marketing strategies also analyzing customer reviews and feedback help businesses gauge customer sentiment and address issues proactively.
    
3. Intuitively cross-selling and upselling
   Which products would your shoppers be likely to add to their carts as they’re happily checking out? Product recommendation technology is yet another ecommerce tool enhanced by artificial intelligence. Targeted Campaigns for AI enables precise audience segmentation and targeting, ensuring that marketing efforts reach the right customers with the right message. You can use frequently bought together data created by collaborative filtering to inform how you respond.
    
4. Preventing online selling fraud
   The good news: AI can fight that problem in some advanced ways. It used to be that armies of employees had to painstakingly review transactions for anomalies. How machine-learning algorithms can engage in fraud detection, using complex rules to analyze millions of big-data points and instantly spot suspicious behavior, is impressive. For instance, a criminal trying to commit a fraudulent transaction might enter an incorrect shipping address that something a human would never be able to notice or respond to, much less in the amount of time an algorithm could flag it.
    
5. Automating customer support
   When it comes to good customer sevice, chatbots and other types of virtual assistants make excellent online support reps. AI analytic is obviously involved in pretty much everything about a chatbot. Their functionality can leverage NLP to help them determine shoppers needs, and with applications of machine learning solutions, they can improve their knowledge over time to become even wiser digital butlers. AI analytic analyzes customer data to create personalized loyalty programs that reward frequent shoppers and encourage repeat business. For proactive engagement AI predictive analytics help businesses engage with customers proactively, addressing their needs and concerns before they escalate.
    
6. Reducing manual labor
   Aside from impacting what goes on at the technology levels in an ecommerce store, as with other industries, AI can take on mundane daily tasks and lower employee headcount. The phenomenon of human retail associates being displaced by bots and automation is unfortunate, to be sure, but when it comes to the bottom line, not many companies argue with the fact that AI is the superior hire.
    
7. Winning shoppers with personalization
   E-Commerce personalization has been a hot commodity for a while, but AI has put it on steroids. With AI analytic, computers can capture and process huge amounts of customer data and provide insightful real-time analytics, allowing websites to act like trustworthy guides that suggest the right items and offer attractive discounts.

Impact your revenue with AI search

The ecommerce world has become an extremely competitive place, as a result of COVID-19, which brought locked-down people online in droves, followed by their settling in as online shoppers happy to keep reveling in the pleasures of digital shopping. That sounds daunting, but while a majority of businesses have invested in AI technologies, only about 15% are actually deploying AI capabilities. So if your retail site is getting lost in the tidal wave of ecommerce industry craziness, in terms of major decision making, applications of artificial intelligence could be the life raft for your business before it goes crashing down.

Photo Generated by AI

Conclusion

AI analytics is revolutionizing e-commerce by enhancing personalization, improving operational efficiency, and providing deeper customer insights. As technology continues to evolve, its impact on e-commerce is likely to grow, offering even more innovative ways to engage and serve customers. AI analytics has revolutionized the e-commerce industry by providing valuable insights and optimizing various aspects of the business. By leveraging AI analytics, e-commerce platforms can enhance customer experience, improve operational efficiency, and gain a competitive edge in the market. As AI technology continues to advance, its applications in e-commerce will expand, driving further innovation and growth in the industry.

BTS.id (Bridge Technology Service), as a leading technology company, provides comprehensive services and support to help businesses harness the power of AI and drive their online growth. Let's partner with BTS.id (Bridge Technology Service) and make AI the primary driver of your e-commerce success.

Setelah pandemi Covid-19 berlalu, E-Commerce telah menjadi segmen bisnis yang berkembang pesat serta banyak mendapatkan perhatian. Keinginan untuk memenuhi kebutuhan, serta keterbatasan yang diberlakukan kala itu terus beradaptasi demi berbelanja untuk memenuhi kebutuhan hidup, dan dampaknya industri e-commerce juga turut berkembang.

Meningkatkan konversi dengan Web AI di e-commerce melibatkan berbagai teknik dan alat yang memanfaatkan kecerdasan buatan untuk menarik perhatian pelanggan dan mempertahankan pelanggan, serta mendorong mereka untuk melakukan transaksi pembelian.

Tanpa kita sadari atau tidak, web AI telah disematkan di banyak sekali sisi dari e-commerce ini. Mulai dari penyusunan produk yang direkomendasikan untuk user, lalu mengamati serta menganalisis kebiasaan dan pola user dala berbelanja, masalah kemanan atau proteksi pada metode pembayaran, dan lain sebagainya.

Beberapa strategi utama dalam meningkatkan konversi dengan web AI di E-commerce adalah sebagai berikut :

1. Personalisasi Konten dan Produk
Dengan menganalisis riwayat penjelajahan, interaksi, dan demografi user, memungkinkan web AI untuk membuat rekomendasi produk atau layanan yang relevan secara real-time. Penyesuaian riwayat ini mendorong user menjelajah lebih jauh, hingga akhirnya melakukan pembelian.
Dengan menggunakan algoritma AI memungkinkan untuk menganalisis perilaku belanja user dan merekomendasikan produk yang relevan. Amazon menggunakan AI untuk menampilkan produk yang mungkin disukai pengguna berdasarkan riwayat penelusuran dan pembelian.
 

2. Chatbot dan Asisten Virtual
Chatbot web AI ini dapat menyediakan dukungan pelanggan yang cepat dan efektif di situs web. Chatbot AI dapat menangani pertanyaan umum, membantu pengguna menavigasi situs, dan menyarankan produk, bahkan di luar jam kerja. Memangkas waktu tunggu dan meminimalisir kesulitan, chatbot meningkatkan kepuasan pelanggan dan melancarkan proses pembelian.
 

3. Optimasi Mesin Pencari (SEO) dan Pencarian Cerdas
AI menganalisis pola pembelian, ulasan pelanggan, dan tren industri untuk merekomendasikan produk dan layanan yang paling relevan kepada pengunjung.
Menggunakan web AI untuk memberikan hasil pencarian yang lebih relevan berdasarkan preferensi dan riwayat penelusuran user, memungkinkan para user untuk mencari produk menggunakan gambar atau perintah suara, meningkatkan kenyamanan dan menemukan produk lebih cepat.
 

4. Penerapan Dynamic Pricing
Dynamic pricing merupakan sebuah sistem AI yang dapat membantu pengguna menyesuaikan harga produk, serta memberikan rekomendasi perubahan harga, berdasarkan harga yang diberikan oleh kompetitor di platform yang sama. Web AI menyesuaikan harga produk secara real-time berdasarkan permintaan, persaingan, dan perilaku pelanggan. Bahkan AI memprediksi lonjakan permintaan dan menyesuaikan inventaris serta harga secara proaktif.

5. Verifikasi Pembayaran yang Solid
Beberapa e-commerce menggunakan sistem verifikasi pembayaran yang lebih baik untuk menjamin keamanan transaksi yang dilakukan. Keberadaan web AI dalam E-commerce juga dapat dilihat pada penambahan layer verifikasi pembayaran sehingga lebih solid. Pada proses pembayaran akan dilakukan dengan cara berlapis yang lebih aman, sehingga dipastikan hanya pengguna yang sah saja yang dapat melakukan transaksi dengan menggunakan akun yang bersangkutan.
 

6. Keamanan dan Pencegahan Penipuan
Menggunakan teknologi AI untuk verifikasi identitas pengguna, mengurangi risiko penipuan identitas. Web AI dapat digunakan untuk memantau dan menganalisis transaksi secara real-time, mencari pola yang mencurigakan dan anomali yang dapat menunjukkan aktivitas penipuan. Algoritma pembelajaran mesin (machine learning) dapat dilatih menggunakan data historis untuk mengenali transaksi yang mungkin berisiko tinggi. Dengan menggunakan AI untuk memantau transaksi dan mendeteksi aktivitas mencurigakan secara real- time dapat meningkatkan kepercayaan pelanggan. 

Lalu bagaimana dengan benefit dengan diterapkannya web AI dalam e-commerce?

Manfaat dari penggunaan kecerdasan buatan (AI) dalam e-commerce sangatlah beragam dan signifikan. Berikut adalah beberapa manfaat utamanya:

• Peningkatan Efisiensi Operasional
  AI dapat mengotomatisasi tugas-tugas operasional seperti manajemen inventaris, pengelolaan rantai pasokan, dan pemrosesan pesanan. Hal ini membantu mengurangi biaya operasional dan meningkatkan produktivitas, memungkinkan fokus lebih besar pada strategi bisnis yang lebih tinggi.
   
• Penyaringan Penipuan yang Lebih Efektif
  AI dapat digunakan untuk mendeteksi dan mencegah penipuan dengan lebih baik, baik dalam transaksi keuangan maupun keamanan data. Sistem AI dapat secara otomatis mengenali perilaku mencurigakan dan mengambil tindakan preventif secara real-time.
   
• Inovasi Produk dan Layanan
  AI memungkinkan e-commerce untuk mengembangkan produk dan layanan baru yang lebih sesuai dengan kebutuhan pelanggan. Melalui analisis data dan umpan balik pelanggan secara real-time, bisnis dapat beradaptasi lebih cepat terhadap perubahan pasar dan meningkatkan daya saing mereka.
   
• Analisis Data yang Mendalam
  AI memungkinkan analisis yang lebih dalam terhadap data pelanggan dan transaksi. Dengan menggunakan teknik-teknik seperti machine learning, AI dapat mengidentifikasi pola-pola tersembunyi dalam data yang dapat digunakan untuk membuat keputusan bisnis yang lebih baik dan memprediksi tren pasar.

KESIMPULAN
Dengan memanfaatkan web AI di platform e-commerce, bisnis dapat meningkatkan konversi melalui personalisasi yang lebih baik, layanan pelanggan yang lebih responsif, penargetan pemasaran yang lebih tepat, dan pengalaman belanja yang lebih mulus dan aman. Integrasi AI tidak hanya membantu dalam menarik dan mempertahankan pelanggan tetapi juga dalam mengoptimalkan operasi bisnis secara keseluruhan.

BTS.id (Bridge Technology Service), sebagai perusahaan teknologi terkemuka, menyediakan layanan dan pendampingan komprehensif untuk membantu bisnis memanfaatkan kekuatan AI dan juga mendorong pertumbuhan online e-commerce Anda.
Mari bermitra dengan BTS.id (Bridge Technology Service) dan jadikan AI sebagai pendorong utama kesuksesan e-commerce Anda.

Kasus kebocoran data atau peretasan kembali terjadi di Indonesia. Setelah dihebohkan dengan peretasan 1,3 miliar data Kartu SIM oleh hacker Bjorka pada tahun 2022 lalu, kini peretasan data pribadi kembali terjadi. Terbaru, dugaan diretasnya 204 juta data Daftar Pemilih Tetap (DPT) dari website KPU dengan metode phising. Bahkan hacker anonim bernama Jimbo menjual data tersebut dengan harga US$ 74.000 atau Rp. 1,2 Miliar di darkweb BreachForums - dimana situs ini memang biasa digunakan oleh para hacker untuk menjual data yang berhasil dicuri. Dilansir dari BBC Indonesia, data yang diretas dan dijual tersebut memang cocok dengan DPT yang dimiliki oleh KPU berdasarkan 500.000 data sampel yang dibagikan di BreachForums.

Peretasan yang dilakukan oleh hacker memang menjadi sebuah masalah besar di era digital saat ini, karena bisa saja data pribadi disalahgunakan oleh pihak-pihak yang tidak bertanggungjawab. Seperti pada peretasan data DPT di website KPU, data yang diretas oleh hacker anonim Jimbo meliputi NIK, Nomor KK, Nomor KTP, Nomor Paspor untuk pemilih di luar negeri, Nama Lengkap, Jenis Kelamin, Tanggal & Tempat Lahir, Status Pernikahan, Alamat Lengkap (RT, RW, Kelurahan, Kecamatan, dan Kota/Kabupaten), hingga kodefikasi TPS. 

Sumber: Kominfo

Mengapa Bisa Terjadi Peretasan Data Pribadi Oleh Hacker?

Kasus peretasan seperti yang sudah dijabarkan diatas memang bukan sekali saja terjadi di Indonesia. Dari tahun ke tahun, kasus peretasan tidak berkurang melainkan semakin banyak terjadi. Mengapa bisa terjadi? Peretasan yang dilakukan oleh hacker karena data security yang buruk. Para hacker biasanya memanfaatkan kelemahan atau celah keamanan yang ada pada website tersebut.

Dilansir dari Kominfo, terdapat 4 modus peretasan. Pertama, peretasan bisa terjadi karena adanya injection SQL yang membuat hacker dapat mengakses data lewat server melalui kesalahan yang ada dalam filter inputnya. Kedua, hacker juga dapat mengakses data akun pengguna milik orang lain yang kemudian melalui akun tersebut dapat masuk ke akun-akun lainnya atau biasa disebut Insecure Direct Object References (IDOR). Ketiga, Common Vulnerabilities and Exposures (CVE) hacker dapat melakukan peretasan karena aplikasi atau website yang dipakai sudah tidak di update lagi. Keempat, peretasan bisa terjadi karena human error atau kesengajaan karena minimnya pengetahuan terkait cyber security.

Kebocoran data yang terjadi bisa saja dikarenakan banyak faktor, seperti malware, kesalahan konfigurasi software, social engineering, keamanan software yang lemah, ataupun human error. Oleh karena itulah, pemerintah Indonesia melalui Kominfo juga sudah mengeluarkan peraturan perundang-undangan terkait perlindungan data pribadi, seperti UU PDP dan UU ITE.

Apa Bahaya yang Ditimbulkan jika Data Pribadi Bocor?

Dengan perkembangan teknologi informasi dan digitalisasi data, dapat memudahkan dalam menjalani kegiatan atau bahkan pekerjaan karena lebih efisien untuk mengaksesnya secara digital. Namun, dibalik kemudahan tersebut salah satu ancaman yang cukup mengkhawatirkan adalah keamanan data pribadi. Kebocoran data yang dilakukan secara sengaja maupun karena adanya peretasan dapat mengakibatkan kerugian bagi pemilik data tersebut.

Banyak sekali kerugian yang ditimbulkan jika data pribadi bocor, seperti penyalahgunaan data pribadi oleh pihak yang tidak bertanggungjawab. Ini dapat berpotensi terjadinya tindak kriminal dan kerugian secara finansial seperti pemerasan, penipuan, pengancaman, bahkan bullying secara online. Data pribadi juga dapat dijual oleh hacker kepada pihak yang tidak diketahui apa motif dan tujuannya. Hal ini juga membuat hak kendali atas data pribadi tidak dapat dikontrol oleh pemiliknya. 

Sektor Keuangan Rentan Mengalami Cyber Attack dan Penyalahgunaan Data Pribadi

Transformasi dan meningkatnya aktivitas digital ternyata juga berbanding lurus dengan semakin masifnya cyber attack. Perbankan menjadi salah satu sektor dengan arus data yang intensif. Menurut Laporan IMF, sektor perbankan sangat rentan mengalami cyber attack yang dilakukan oleh para hacker. Cyber attack yang paling sering terjadi diantaranya skimming, hacking, spoofing, phishing, business email compromise, defacing, hingga social engineering. Cyber attack ini mengakibatkan kerugian rata-rata tahunan di sektor jasa keuangan hingga mencapai US$100 Miliar.

Berdasarkan laporan Bank Indonesia, bahwa jaringan mereka mengalami serangan ransomware. Insiden cyber attack tidak hanya meningkat dari sisi kuantitas, melainkan juga dari sisi kecanggihan serangan yang dilakukan oleh hacker. Cyber attack pada sektor jasa perbankan menyerang pada platform dan aplikasi mobile banking yang saat ini memang sangat digunakan untuk mempermudah transaksi. Adanya cyber attack tersebut mempengaruhi layanan dan stabilitas sistem keuangan, seperti layanan ATM dan mobile banking tidak dapat diakses. Selain itu, kerugian secara finansial dan psikologis yang dialami oleh nasabah membuat kepercayaan nasabah juga akan semakin menurun jika cyber attack semakin marak dalam menyerang sektor perbankan.

Oleh karena itulah, data privacy management menjadi elemen wajib dan harus dilaksanakan di era digital, khususnya sektor perbankan. Untuk menjaga integritas sektor jasa perbankan, pemerintah melalui Otoritas Jasa Keuangan (OJK) sudah melakukan himbauan untuk meningkatkan tata kelola IT dan manajemen resiko. OJK juga turut mengembangkan dan mendukung perbankan digital, meningkatkan keamanan melalui produk hukum serta kebijakan untuk cyber security.

Pentingnya Cyber Security untuk Melindungi Data Pribadi

Kasus kebocoran data pribadi dapat berasal dari lemahnya sistem keamanan pada penyelenggara sistem elektronik ataupun bisa jadi karena kelalaian dari manusia yang mengakibatkan data pribadi diretas. Kerahasiaan dan perlindungan terhadap data pribadi sangatlah penting. Tidak hanya pemerintah, namun hampir seluruh perbankan, perusahaan dan pemilik bisnis lain yang juga melakukan digitalisasi data dan wajib memastikan bahwa kerahasiaan dan perlindungan data terjamin dengan baik. Cyber security digunakan untuk mencegah adanya ancaman cyber attack yang menargetkan pencurian data pribadi, malware dan virus, denial of service ataupun aktivitas ilegal lainnya.

Cyber attack tidak hanya merugikan secara finansial, kehilangan data, kerusakan pada sistem melainkan juga dapat menurunkan tingkat kepercayaan dan menurunnya reputasi pemerintah, perbankan atau perusahaan. Maka dari itu, cyber security adalah hal wajib karena melindungi data pribadi adalah tanggung jawab bersama, baik itu individu, organisasi, perusahaan, maupun pemerintah agar data pribadi dan sistem tetap terlindungi, aman, dan tidak disalahgunakan oleh pihak yang bertanggungjawab.

Untuk memastikan tidak terjadi cyber attack oleh hacker, cyber security menjadi elemen wajib di era digitalisasi saat ini. Apalagi untuk sektor perbankan, perlindungan data pribadi sebagai sebuah kewajiban dan bentuk komitmen Bank kepada nasabah. Ini harus dilakukan agar sektor perbankan semakin kompetitif dan kepercayaan nasabah semakin meningkat karena merasa data pribadi dan data keuangan mereka terjaga dengan baik.

Photo by Pixabay: https://www.pexels.com/photo/security-logo-60504/

Solusi: Antisipasi Cyber Attack dengan Cyber Security

BTS.id memiliki tim yang profesional dan sudah berpengalaman dalam mengatasi cyber attack yang dapat merugikan bisnis Anda. BTS.id terus berinovasi untuk meningkatkan cyber security melalui layanan dan program yang diperuntukan melindungi data privasi Anda. Dengan menggunakan cyber security yang tepat dan efektif dapat meminimalisir adanya dan dampak negatif dari cyber attack. Anda dapat berkonsultasi dengan tim kami karena BTS.id selalu siap membantu permasalahan Anda. Ingat, perlindungan data pribadi adalah hal penting dan sebuah kewajiban. Jangan sampai kebocoran data pribadi maupun data perusahaan akan merugikan Anda di masa depan!

5G network technologies are the fifth generation of cellular network technology. They offer higher speeds, lower latency, and greater capacity than previous generations, and have the potential to revolutionize the way we live and work.

However, 5G networks are still in their early stages of development, and it will take several years for them to be widely available. However, the potential benefits of 5G are significant, and it is likely to have a major impact on the way we live and work in the years to come.

According to Business Insider, 5G first came in 2018. However, the first commercial 5G networks were launched in 2019. While there isn't one definitive date for the official launch of 5G since it launched in a staggered fashion across different companies and countries, South Korea was known as the first country to launch 5G networks, with SK Telecom, KT Corporation, and LG Uplus all launching their networks in April 2019.

Around the same time, Verizon launched the first commercial 5G mobile service in parts of Chicago and Minneapolis, United States. A month later, the first commercial 5G network in the Middle East was launched in the United Arab Emirates (UAE) in May 2019.

Etisalat, the country's largest telecommunications operator, launched its 5G network in select areas of Dubai and Abu Dhabi. Du, the UAE's second-largest telecommunications operator, followed suit in June 2019. Kuwait, Qatar, and Jordan joined the 5G hype within July by launching their first commercial 5G network (Zain, Ooredoo, and Orange Jordan).

What are the benefits of 5G technology?

5G technology is a significant advancement in cellular network technology that is expected to have a profound impact on our lives. 5G technology offers a range of benefits over previous generations of cellular networks, including:

Significantly faster data speeds: 5G can deliver peak data speeds of up to 20 gigabits per second (Gbps), which is about 20 times faster than 4G LTE. This means that you can download large files, stream high-definition video, and enjoy lag-free online gaming without any buffering.

Ultra-low latency: 5G has a latency of less than 1 millisecond, which is about 10 times lower than 4G LTE. This means that there is virtually no delay between sending a request and receiving a response, making it ideal for real-time applications such as video conferencing, online gaming, and remote surgery.

Massive capacity: 5G can connect up to 1 million devices per square kilometer, which is about 100 times more devices than 4G LTE. This means that 5G can support the growing number of connected devices in our homes, businesses, and cities, and can enable new applications such as the Internet of Things (IoT).

Improved reliability: 5G is designed to be more reliable than previous generations of cellular networks, with fewer dropped calls and a more consistent connection. This makes it ideal for critical applications such as self-driving cars and industrial automation.

Support for new applications: 5G's high speeds, low latency, and massive capacity will enable a wide range of new applications, including self-driving cars, VR and AR, and Internet of Things devices.

How will 5G technologies transform our world?

5G technology is expected to have a transformative impact on our world in some ways. In the upcoming decade, 5G is poised to become an essential infrastructure for innovation. It will enable a wide range of new applications and services, and will make our lives more connected, efficient, and secure.

Here are some of the ways that 5G technology will transform our world: 

It will revolutionize the way we communicate: 5G will enable us to communicate with each other in new and innovative ways. For example, it will make it possible for us to have holographic video chats, and it will allow us to use augmented reality to overlay digital information onto the real world.

It will transform the way we work: 5G will make it possible for us to work more efficiently and effectively. In this case, drones can be employed to efficiently inspect infrastructure, while robots can be utilized to carry out hazardous tasks.

It will improve our quality of life: 5G will make it possible for us to have access to new and innovative services. For example, it will allow us to use smart home devices to control our homes remotely, and it will enable us to use self-driving cars to get around.

It will create new jobs and industries: 5G will create a wide range of new jobs and industries. The emergence of new technologies will lead to an increased demand for engineers and technicians with specialized skills. Additionally, these advancements will pave the way for the creation of innovative products and services.

It will make our cities more sustainable: 5G will make it possible for us to develop smarter and more sustainable cities. For example, it will allow us to use sensors to monitor traffic and pollution levels, and it will enable us to develop more efficient public transportation systems.

These are just a few of the ways that 5G technology will transform our world. It is a powerful technology that has the potential to change our lives for the better in many ways.

Image by Gerd Altmann from Pixabay

BTS.id: the 5G network solution for companies in the Middle East

BTS.id, a leading 5G management provider in Indonesia, has now expanded its reach to the Middle East by offering advanced and reliable 5G network management solutions to companies in the region.

With extensive experience in the telecommunications field and deep expertise in 5G technology, BTS.id is ready to help companies in the Middle East optimize their 5G network performance and fully exploit the potential of this revolutionary technology.

Don't miss the opportunity to enhance your business performance and harness the full potential of 5G technology. Contact BTS.id today to consult with our team of experts and get a 5G network solution tailored to your needs.

Smart city is not just a technological trend; it is a way of life. Smart cities use technology to improve the way we live, work, and play. Smart city is one of the most popular technology trends in the world today. This trend is also becoming increasingly popular in the Middle East, where many countries and cities are investing in smart technologies to improve the quality of life for their citizens.

However, this is where it all started

The term "smart city" was first popularized by Peter Schwartz, a futurist and author of the book The Art of the Long View: Planning For The Future In An Uncertain World in 1991. In his book, Schwartz predicted that cities of the future would use technology to become more efficient, environmentally friendly, and sustainable. From there, many countries around the globe have started their smart city initiative.

In the 2000s, the term "smart city" became even more popular with the development of the Internet of Things (IoT). IoT allows cities to connect various devices and systems so that they can collect and analyze data in real-time. Today, smart city has become one of the main trends in urban planning. Many cities around the world are developing smart city projects to improve the quality of life for their residents.

Smart Cities in Arab World (Belal and Shcherbina, 2018)

But, what exactly is a smart city?

A smart city is an urban area that uses technology to improve the quality of life for its citizens and to better manage its resources. Smart cities use a variety of technologies, including information and communication technologies (ICT), the Internet of Things (IoT), artificial intelligence (AI), and data analytics. In short, according to TWI Global, a smart city uses a framework of information and communication technologies to create, deploy and promote development practices to address urban challenges and create a joined-up technologically-enabled and sustainable infrastructure. 

The purpose of smart city

The primary purpose of a smart city is to create an urban environment that yields a high quality of life to its residents while also generating overall economic growth. Smart cities leverage information and communication technologies (ICT) to enhance service levels, citizen well-being, sustainability, and economic development.

In addition, smart cities also have several secondary purposes, including enhancing citizen engagement and empowerment, improving efficiency and optimization, promoting data-driven decision-making, and fostering innovation and collaboration.

https://streetscape.ae/smart-city/

Smart city initiative in the Middle East

Smart cities began to gain popularity in the Middle East in the early 2000s, coinciding with the development of information and communication technologies (ICT) in the region. As reported by World Future Energy Summit, the acceleration of smart city development in the Middle East is being driven by increased investment and collaboration among countries.

In 2007, the United Arab Emirates (UAE) government launched the Smart Cities Strategy program, aiming to develop 150 smart cities across the country. Now, the Middle East expects to invest nearly U.S. $50 billion in smart city projects through 2025.

Interest in smart cities grew further in the Middle East during the 2010s, driven by several factors:

1.       High urbanization rates in the Middle East: By 2022, an estimated 70% of the Middle East's population will reside in urban areas.

2.       The need to improve the efficiency and sustainability of cities: Cities in the Middle East face various challenges, including air pollution, traffic congestion, and resource limitations.

3.       The availability of increasingly sophisticated technology: Advanced ICT technologies enable cities in the Middle East to develop more innovative smart city solutions.

As the pioneer of smart city development in the Middle East, the United Arab Emirates is considered to be the country in the Middle East with the highest concentration of smart cities. The UAE has actively invested in developing smart city initiatives, and several of its cities rank among the most advanced in the world, including Masdar City, Dubai Silicon Oasis, and Lusail City. However, the most interesting this is, that NEOM—a new urban area planned by the Kingdom of Saudi Arabia—is set to be one of the most innovative cities in the world by automating the city and introducing a car-free transportation system, powered by renewable energy.

Here is a table listing some of the most notable smart cities in the Middle East:

The challenges of smart city

Oh, is there any? Yes, a lot. While smart city offers a promising vision for the future of urban development, the implementation comes with several challenges. These challenges include:

l  Technological Complexity: Smart cities involve the integration of a wide range of technologies, including sensors, IoT devices, data analytics platforms, and communication networks. This complexity can make it difficult to ensure that all systems are compatible, interoperable, and secure.

l  Data Privacy and Security: Smart cities collect vast amounts of data about citizens, infrastructure, and urban activities. This raises concerns about data privacy, security, and the potential for misuse of personal information.

l  Cost and Funding: Implementing smart city initiatives can be expensive, requiring significant investments in infrastructure, technology, and expertise. Securing funding for these projects can be challenging, especially for cities with limited resources.

l  Public Acceptance and Engagement: Gaining public acceptance and ensuring citizen engagement are crucial for the success of smart city initiatives. Citizens need to understand the benefits and potential risks of smart city technologies and have opportunities to participate in decision-making processes.

l  Integration with Existing Systems: Smart city technologies need to be integrated with existing urban infrastructure and systems, such as transportation networks, energy grids, and waste management systems. This integration can be complex and requires careful planning and coordination.

Building smart city requires a collaborative effort from government agencies, private sector companies, research institutions, and citizens. By working together, smart cities can realize their potential to create more sustainable, livable, and equitable urban environments for all.

To achieve this goal, it is crucial to establish a strong supporting ecosystem. This involves the development of a robust digital infrastructure, including advanced communication networks, cutting-edge technology platforms, and efficient data management systems. A reliable digital infrastructure will facilitate the integration of various smart city services, ranging from transportation to energy management, creating a connected and effective environment. With a solid foundation in digital infrastructure, smart cities can better optimize resources and deliver maximum benefits to their communities.

Photo by Pixabay: https://www.pexels.com/photo/high-rise-buildings-during-night-time-photo-219692/

Partnering with BTS.id for a sustainable future

In the era of digital transformation, cities are evolving into dynamic ecosystems that leverage technology to enhance citizen well-being, optimize resource management, and drive economic growth. BTS.id stands as a trusted partner in this transformation journey, providing comprehensive IT-managed services and software development solutions that empower smart cities to reach their full potential.

As cities embrace technology to enhance their livability and sustainability, BTS.id is ready to empower them with the IT expertise and software solutions they need to thrive. Contact us today to discuss how we can help your city become a leader in the smart city revolution!

Dalam persaingan bisnis yang sangat kompetitif, sales adalah salah satu bagian terpenting bagi perusahaan. Sales dapat diartikan sebagai proses transaksi penjualan produk perusahaan kepada customer dengan tujuan meningkatkan pendapatan dan laba perusahaan. Sedangkan, individu yang melakukan penjualan ini disebut salesman atau sales person. Biasanya, sales person melakukan beberapa aktivitas agar deals dapat terjadi, seperti melakukan pendekatan kepada customer, mempresentasikan produk, negosiasi harga, hingga customer setuju melakukan pembelian. Hal inilah yang membuat sales sangat penting bagi perusahaan karena kontribusi mereka dapat menjadi tolak ukur pendapatan perusahaan dan menentukan pertumbuhan perusahaan.

Permasalahan Sales yang Menyebabkan Pertumbuhan Bisnis Menurun

Dalam perjalanannya, tugas seorang sales person atau divisi sales tidak semudah yang dilihat. Banyak sekali masalah atau kendala yang dialami dalam proses penjualan, baik masalah secara personal atau profesional. Beberapa masalah yang bersifat personal biasanya kurangnya rasa percaya diri, kurang cakap dalam berkomunikasi, memiliki perasaan takut ditolak oleh pembeli, kesulitan dalam membangun hubungan yang baik dengan pelanggan, dan penampilan sales person yang terkadang kurang meyakinkan.

Sementara beberapa masalah-masalah umum bersifat profesional yang sering terjadi pada sales person dalam proses transaksi penjualannya adalah:

1. Kurang Memahami Produk

Sales person yang kurang memiliki pemahaman produk secara menyeluruh sudah bisa dipastikan akan terkendala dalam melakukan penjualan. Jika mereka kurang memahami produk, maka mereka akan kesulitan memberikan informasi yang baik terkait jenis produk, keunggulan produk, manfaat produk, ketersediaan stok produk, dan produk apa saja yang dibutuhkan oleh  customer. Sales person juga akan sulit menjawab pertanyaan-pertanyaan yang diajukan customer. Karena dalam penjualan, sales person tidak hanya melakukan transaksi saja melainkan, mereka harus mampu meyakinkan customer bahwa produk mereka adalah yang terbaik dan dibutuhkan oleh customer.

1. Kurang Memahami Target Market

Menentukan target market wajib dilakukan oleh sales person. Banyak sales person yang membuang-buang waktu dan tidak mencapai target penjualan karena mereka tidak mengetahui secara pasti mana target market yang potensial dan mana yang tidak. Kesalahan dalam memilih dan mengelola target market akan sangat berdampak dalam performa penjualan. Oleh karena itulah, memahami dan memetakan target market sangat penting dilakukan, karena dapat  mendiskualifikasi target market yang kurang potensial, dan lebih fokus pada target market yang benar.

1. Kurang Memahami Strategi Penjualan dan Menetapkan Skala Prioritas

Tidak hanya wajib memahami target market, sales person juga diharuskan memahami strategi penjualan dan mampu menetapkan skala prioritas. Pemahaman dan penggunaan strategi penjualan yang kurang tepat akan membuat sales person kehilangan peluang. Selain itu, manajemen waktu yang buruk serta ketidakmampuan dalam menetapkan skala prioritas akan berpengaruh pada pencapaian target penjualan. 

1. Terlalu Banyak Melakukan Tugas-Tugas Administratif

Dalam proses penjualan, sales person juga harus melakukan tugas-tugas repetitif yang bersifat administratif, seperti mencatat data customer, data transaksi,  dokumen-dokumen penjualan lainnya hingga laporan penjualan. Tugas administratif yang dilakukan secara manual tersebut tentunya cukup menyita waktu bagi sales person. Tidak hanya itu, tugas tersebut juga sering diabaikan karena sales person fokus pada target penjualan saja. 

1. Kurangnya Evaluasi

Banyak sekali sales person yang hanya memfokuskan pada target penjualan namun tidak melakukan evaluasi atas apa yang telah dikerjakan. Padahal evaluasi kinerja ini sangat diperlukan untuk mengetahui sejauh mana strategi penjualan yang diterapkan berhasil, analisis penjualan produk, dan relasi dengan customer. Evaluasi dilakukan untuk meninjau kembali skill dan kompetensi sales person agar lebih baik di masa depan.

Fitur-Fitur dalam Sales Force Automation (SFA) 

Permasalahan sales yang dijabarkan diatas, tentunya dapat berpengaruh pada pertumbuhan bisnis hingga mengalami penurunan atau bahkan kerugian. Hal ini dapat dihindari dengan penggunaan Sales Force Automation (SFA), yang hadir sebagai solusi untuk efisiensi dan meningkatkan produktivitas sales di perusahaan Anda. Sebagai sebuah software yang dirancang untuk sales management process, Sales Force Automation (SFA) tentunya memiliki beberapa fitur yang efektif dan mudah digunakan. Fitur-fitur tersebut dapat digunakan untuk membantu dan memudahkan tugas-tugas sales person dalam melakukan penjualan. Berikut fitur-fitur yang wajib ada pada Sales Force Automation:

1. Manajemen Kontak dan Informasi Pelanggan

Sales Force Automation dapat membantu dalam menyimpan dan memperbaharui data yang terkait dengan informasi data customer, riwayat transaksi, bahkan dapat mengelompokkan data customer berdasarkan segmen pasar, letak geografis, preferensi produk, dan waktu penjualan. Fitur ini tentunya mempermudah kinerja sales person, karena mereka tidak harus melakukan pencatatan data secara manual melainkan sudah terdata secara otomatis dalam sebuah aplikasi. Ini juga memudahkan sales person untuk mengetahui customer mereka dan menjalin relasi berkelanjutan.

1. Manajemen Produk

Bagi perusahaan berskala besar, mengelola consumer goods akan menjadi permasalahan tersendiri bagi tim sales dan tim warehouse. Apalagi terdapat puluhan hingga ratusan produk yang memiliki ketersediaan stok yang tidak sedikit. Dengan adanya fitur manajemen produk, tim sales dapat dengan mudah mengetahui jenis, manfaat hingga stok produk yang mereka jual. Sales person juga dapat dengan mudah menjawab pertanyaan customer terkait dengan produk serta mengetahui produk apa saja yang dibutuhkan oleh customer.

1. Manajemen Aktivitas Penjualan

Melalui fitur ini, dapat membantu tim sales dalam memvisualisasikan sales pipeline seperti menerima order, membuat dokumen transaksi, pengiriman hingga retur penjualan secara otomatis dan terintegrasi. Sales Force Automation membantu proses sales berjalan dengan baik, sehingga memudahkan dalam melacak seluruh data penjualan dan melihat dari berbagai sudut pandang proses penjualan.

1. Manajemen Tim

Semakin banyak transaksi penjualan setiap harinya, maka komunikasi dan koordinasi antar tim atau divisi harus terjalin dengan baik. Sales Force Automation tidak hanya membantu dalam manajemen aktivitas penjualan tim sales, melainkan juga dapat mengotomatisasi seluruh proses transaksi dan dapat diakses oleh seluruh divisi terkait, seperti divisi warehouse, divisi finance, dan divisi logistik yang bertanggung jawab atas pengiriman. Semua data transaksi mulai dari penjualan hingga pengiriman produk ke customer serta data komunikasi antar divisi dapat tersimpan dan terlacak di satu aplikasi saja.

1. Analisa dan Laporan Penjualan

Sebelum menggunakan Sales Force Automation, membuat laporan penjualan secara manual adalah proses yang cukup menyita waktu karena banyaknya transaksi yang terjadi. Dengan Sales Force Automation, data-data tersebut akan dilaporkan secara otomatis dan real time. Karena fitur report yang ada pada Sales Force Automation dapat menyajikan data dan analisa penjualan, mengidentifikasi tren pasar, serta menyajikan laporan penjualan secara cepat dan tepat, berbasis data real time dan ter up to date.

Photo by PhotoMIX Company

Jika dilihat dari penjelasan di atas, tentu saja penggunaan Sales Force Automation (SFA) akan berdampak pada pertumbuhan bisnis dan meningkatkan penjualan di perusahaan Anda. Mengutip dari Harvard Business Review, bahwa menggunakan automation tools, seperti Sales Force Automation dalam penjualan mampu meningkatkan 90% produktivitas tim sales dan 85% meningkatkan kolaborasi antar tim yang terlibat. 

Perusahaan yang telah mengimplementasikan Sales Force Automation (SFA) maka akan mengotomatisasi sebagian besar proses penjualan. Sehingga dapat lebih menghemat banyak waktu tim sales dalam mengerjakan tugas yang bersifat administratif. Informasi jenis dan ketersediaan produk lebih akurat, sales bisa lebih fokus dalam melakukan penjualan, dan fokus kepada customer relation management sehingga bisa meningkatkan penjualan dan target yang ditetapkan juga bisa lebih mudah dicapai.

Sales Force Automation (SFA) yang mengotomatisasi proses penjualan, dapat terkoneksi dan terintegrasi dengan sistem divisi lain seperti warehouse, logistik, sales dan finance. Informasi dan data yang dihasilkan menjadi lebih cepat, tepat, dan akurat. Manajer dan pihak manajemen perusahaan bisa mengakses data kapan saja dan dimana saja hanya dengan menggunakan smartphone tanpa harus mengecek data-data manual.

Dalam hal report atau laporan, mengimplementasikan Sales Force Automation (SFA) pada perusahaan, sudah pasti pelaporan akan jauh lebih cepat, berbasis data real time. Penjualan dapat di tracking, sehingga memudahkan manajer untuk menganalisa dan mengevaluasi kinerja tim sales serta tim lain yang terkait penjualan.

Setelah mengetahui manfaat dan peran penting Sales Force Automation (SFA) bagi pertumbuhan bisnis, maka sudah waktunya Anda memanfaatkan aplikasi ini dan mengimplementasikannya di perusahaan Anda. Untuk itu, Anda wajib berkolaborasi dengan vendor IT yang tepat dan berpengalaman seperti BTS.id. Sebagai perusahaan IT yang sudah sangat berpengalaman, BTS.id menawarkan aplikasi yang tepat bagi perkembangan bisnis Anda, yakni CRM Field Service (CFS). Jika Anda ingin mengetahui lebih mendalam terkait Sales Force Automation (SFA) dan CRM Field Service (CFS) kami selalu siap untuk memberikan informasi dan memberikan saran terbaik bagi pertumbuhan bisnis Anda. Segera hubungi kami BTS.id your business partner.

Apa Itu Sales Force Automation (SFA)?

Sales Force Automation (SFA) adalah software yang dirancang untuk sales management process, yang mana membantu sales untuk mengelola dan mengotomatisasi proses penjualan. Dalam melakukan penjualan, sales seringkali fokus pada pekerjaan yang berulang dan administratif. Proses administrasi tersebut tidak jarang menyita waktu yang cukup banyak. Seperti dalam sebuah penelitian yang dilakukan oleh BusinessWire, menyebutkan bahwa salesman benar-benar melakukan tugas selling hanya 37%, sedangkan 63% mereka mengerjakan tugas yang bersifat administratif atau tugas lainnya. Hal ini tentunya membuat kinerja sales kurang efisien dan kurang optimal sehingga berdampak pada pencapaian target penjualan dari perusahaan.

Pemanfaatan teknologi dalam bisnis, utamanya penggunaan Sales Force Automation (SFA) dapat membantu mempercepat progres dalam bisnis Anda. Sales Force Automation (SFA) sendiri merupakan software yang cukup populer di dunia bisnis. Banyak sekali perusahaan yang menggunakan Sales Force Automation (SFA) dalam menjalankan bisnis mereka. Ini tidak lepas dari tujuan dirancangnya Sales Force Automation (SFA) yakni untuk meningkatkan efisiensi, produktivitas, efektivitas tim penjualan, membantu tugas-tugas tertentu agar transaksi penjualan pada perusahaan menjadi lebih sederhana, mudah dan cepat.

Sales Force Automation (SFA), sebagai tools yang berfokus pada operasional penjualan, membantu salesman dalam melakukan proses transaksi produk perusahaan kepada pelanggan. Tentu saja dalam sebuah transaksi penjualan, terdapat banyak data selama proses itu terjadi. Seperti jenis produk, jumlah produk, harga produk, data pelanggan, hingga dokumen-dokumen yang bersifat administratif. Dalam hal ini, Sales Force Automation (SFA) dapat membantu transaksi penjualan mulai dari ordering - delivering - hingga pembayaran secara aktual, efisien dan real time.

Tidak hanya membantu sales dalam melakukan transaksi dengan pelanggan, Sales Force Automation (SFA) juga dapat membantu mengelola dan mengotomatisasi proses penjualan dalam bisnis Anda secara keseluruhan seperti analisa data pelanggan, analisa kepuasan pelanggan terhadap perusahaan, mencatat data kontak pelanggan, report automation, sales performance management, dan lainnya. Sales Force Automation (SFA) merupakan alat yang sangat penting dalam kelangsungan bisnis perusahaan, melalui penggunaan Sales Force Automation (SFA) semua data digital transaksi penjualan, laporan data pelanggan, laporan penjualan, jadwal kunjungan ke pelanggan, data produk yg tersedia di perusahaan dapat diakses secara real time, kapan saja dan dimana saja bahkan hanya dengan menggunakan smartphone.

Penggunaan Sales Force Automation (SFA) dapat memangkas banyak waktu, tenaga juga biaya sehingga bisnis Anda akan menjadi lebih efisien dan lebih mudah untuk mengontrol secara digital. Penjualan akan lebih efektif, produktivitas tim sales akan meningkat, dan kualitas layanan perusahaan terhadap pelanggan akan tetap terjaga, sehingga perusahaan selalu bisa memenuhi harapan para pelanggan dengan lebih baik. 

Lantas apa saja keuntungan jika perusahaan Anda menggunakan Sales Force Automation (SFA)? 

Seperti yang sudah dijelaskan diatas bahwa Sales Force Automation (SFA) sebagai software yang dirancang khusus untuk mengelola dan mengotomatisasi proses penjualan. Berikut terdapat beberapa keuntungan bagi perkembangan bisnis Anda jika menggunakan Sales Force Automation (SFA) : 

1. Efisiensi Operasional lebih Meningkat
   Sesuai dengan tujuan dari dirancangnya Sales Force Automation (SFA), yakni meningkatkan efisiensi operasional perusahaan, khususnya tim sales. Sales Force Automation (SFA) mengambil alih tugas-tugas administratif yang sebelumnya dilakukan secara manual, seperti mencatat data penjualan, mengelola data pelanggan, informasi kontak pelanggan, jadwal kunjungan, data kepuasan pelanggan dan semua data yang berkaitan dengan pelanggan dapat disimpan, diakses dan dilacak dengan real time dan mudah.
    
2. Meningkatkan Produktivitas Salesman
   Dengan Sales Force Automation (SFA), salesman dapat mengakses informasi penting seperti jadwal pertemuan dengan pelanggan, catatan komunikasi, riwayat transaksi, informasi kontak pelanggan secara cepat dan tepat, dengan tujuan memberi pelayanan yang lebih personal, menjalin relasi yang lebih baik dan efektif dengan pelanggan. Selain itu, Sales Force Automation (SFA) dapat melacak dan memantau kinerja dan aktivitas salesman secara akurat, mencatat kunjungan serta feedback dari pelanggan. Sales Force Automation (SFA) menyediakan alat analisis yang kuat untuk melacak kinerja penjualan, tren penjualan, dan prediksi penjualan di masa depan. Hal ini membantu salesman dan manajemen perusahaan dalam membuat keputusan yang tepat dan akurat berbasis data.
    
3. Manajemen Sales Lead yang Tepat dan Efektif
   Ketepatan membaca peluang sangatlah penting bagi  perkembangan bisnis Anda. Dengan menggunakan Sales Force Automation (SFA) dapat membantu dalam melihat dan menelusuri prospek dari awal terjadinya transaksi penjualan hingga menutup penjualan agar tidak ada peluang yang terlewatkan serta peluang mana yang lebih menjanjikan. Sales Force Automation (SFA) juga dapat membantu mengotomatisasi prospek sales lead secara efektif yang tentunya sangat penting bagi proses penjualan di masa depan. 
    
4. Informasi Berbasis Data Penjualan yang Lebih Baik
   Dalam perkembangannya, perusahaan membutuhkan alat analisis yang akurat dan tepat untuk menganalisa dan memantau kinerja penjualan, mengidentifikasi tren, memahami preferensi/kecenderungan pelanggan, sehingga dapat memudahkan para stakeholder dalam mengambil keputusan yang berbasis data. Sales Force Automation (SFA) juga menyediakan data real time yang dapat digunakan para stakeholder dalam membuat keputusan strategis, memungkinkan manajer dalam menentukan strategi penjualan sesuai dengan permintaan pasar saat ini.
    
5. Efisiensi Koordinasi Antar Divisi
   Banyaknya divisi yang saling berkaitan dalam proses penjualan terkadang membuat koordinasi satu divisi dan lainnya terdapat kendala atau masalah yang dapat merugikan perusahaan. Sales Force Automation (SFA) dapat membantu koordinasi, kolaborasi dan komunikasi antar divisi tersebut. Antar divisi dapat berbagi informasi real time, membuat catatan penting dalam mencapai target yang ditetapkan manajemen perusahaan. Sales Force Automation (SFA) dapat terintegrasi dengan sistem lainnya seperti sistem inventory/warehouse, sistem finance, sistem manajemen hubungan pelanggan, dimana  adanya notifikasi kepada divisi warehouse dan finance jika terjadi transaksi penjualan dari sales, yang memungkinkan penjualan dan divisi lain saling terkait dan bekerja lebih efisien bersama-sama.
    
6. Kepuasan Pelanggan Meningkat
   Dengan optimalnya proses penjualan serta pelayanan yang lebih baik terhadap pelanggan, Sales Force Automation (SFA) dapat menghasilkan kepuasan pelanggan yang lebih tinggi. Dengan tingkat kepuasan pelanggan yang tinggi memungkinkan pelanggan untuk repeat order (kembali melakukan transaksi penjualan) bahkan merekomendasikan bisnis Anda kepada orang lain. Ini tentunya sangat baik dalam perkembangan bisnis Anda, karena semakin banyak pelanggan, maka omzet penjualan juga akan meningkat.
    
7. Monitoring Kinerja Individu
   Banyaknya jumlah sales dalam perusahaan, terkadang membuat supervisor sulit untuk melakukan kontrol dan melakukan monitoring kerja masing-masing individu. Dengan menggunakan Sales Force Automation (SFA) memungkinkan perusahaan untuk memantau kerja masing-masing individu dalam tim sales. Hal ini dapat memberikan informasi bagi supervisor/manajer untuk memberikan reward dan punishment bagi salesman, memberikan feedback serta dukungan yang tepat kepada seluruh anggota tim. Sales Force Automation (SFA) digunakan untuk memberikan target penjualan, memantau aktivitas sales di lapangan dan mengevaluasi Key Performance Indicator (KPI) masing-masing sales.
    
8. Efisiensi Waktu Penyajian Laporan
   Dengan terkoordinasinya data antar divisi, data terkait penjualan yang real time, akan dapat memangkas banyak waktu yang dibutuhkan manajer untuk membuat laporan harian, bulanan bahkan tahunan. Sales Force Automation (SFA) juga menyediakan alat analisis yang kuat untuk memberikan laporan/report, meng-otomatisasi dokumen/quotation, yang dapat membantu manajemen perusahaan membuat keputusan berdasarkan data yang tepat dan akurat untuk masa depan bisnis mereka.

Image by aymane jdidi from Pixabay

Banyak sekali keuntungan yang didapatkan bagi perusahaan Anda jika menggunakan Sales Force Automation (SFA). Seperti tujuan utamanya, Sales Force Automation (SFA) digunakan untuk mengelola tugas dari divisi sales dan juga divisi lain yang berkaitan dengan proses penjualan. Dengan memanfaatkan Sales Force Automation (SFA), perusahaan Anda dapat memaksimalkan produktivitas tim penjualan dan mengoptimalkan proses penjualan secara menyeluruh.

Mari tingkatkan produktivitas sales! Anda dapat memantau dan melacak semua proses penjualan secara real time, cepat dan akurat, sehingga performa bisnis Anda akan semakin meningkat. Selain itu, meningkatkan relasi yang lebih personal yang mencakup seluruh hubungan pelanggan dengan bisnis, akan membantu meningkatkan loyalitas pelanggan. Tentu saja penggunaan software Sales Force Automation (SFA) yang tepat adalah kuncinya. CRM Field Service (CFS) by BTS.id adalah pilihan software terbaik bagi masa depan perusahaan Anda. 

Jadi tunggu apa lagi? Jika Anda ingin mengetahui lebih mendalam dan semua informasi mengenai Sales Force Automation (SFA) dan CRM Field Service (CFS) dapat anda dapatkan di BTS.id sebagai vendor IT terpercaya di Indonesia. Anda juga dapat berkonsultasi dengan kami untuk semua permasalahan dan kebutuhan software di perusahaan Anda. Segera hubungi kami BTS.id your business partner.

Apa itu ERP?

Enterprise Resource Planning (ERP) adalah sistem informasi yang digunakan dalam operasional perusahaan dan manajemen perusahaan untuk mengelola dan meng-otomasi seluruh bagian utama dari bisnis mereka, seperti produksi, distribusi, penjualan, logistik, akuntansi, keuangan, sumber daya manusia, dan lainnya. ERP dirancang sebagai satu software yang dapat mengintegrasikan dan mengoptimalkan operasional perusahaan agar lebih efektif dan efisien.

Seiring dengan berkembangnya teknologi, persaingan bisnis yang semakin ketat membuat perusahaan dituntut untuk adaptif terhadap perubahan. Untuk mengoptimalkan operasional serta meningkatkan efisiensi pada perusahaan sebaiknya menerapkan sistem ERP. ERP sebagai software manajemen digunakan oleh organisasi atau perusahaan untuk mengelola proses bisnis mereka secara terintegrasi dan memiliki multi modul. Modul tersebut dirancang agar mampu melayani dan juga mendukung berbagai macam fungsi di dalam perusahaan sehingga lebih efisien dan mampu memberikan pelayanan lebih baik bagi konsumen.

Beberapa modul ERP yang umum antara lain:

1. Warehouse/Inventory Management (Manajemen Gudang)
2. Human Resources Management (SDM)
3. CRM (Customer Relationship Management)
4. Finance & Accounting Management
5. SCM (Supply Chain Management)
6. Sales and Marketing Automation
7. Purchasing Management
8. Engineering Production Management

Image Tumisu from Pixabay

Seberapa Penting Sistem ERP Bagi Operasional Perusahaan Anda?

Perlu diketahui, bahwa tidak semua perusahaan cocok menggunakan sistem ERP. Perusahaan yang ingin menerapkan sistem ERP dengan sukses perlu untuk menyesuaikan proses bisnis mereka supaya cocok dengan sistem ERP, atau menyesuaikan keduanya, sistem ERP dan proses bisnisnya sekaligus. Dalam proses penerapan sistem ERP untuk membuatnya cocok secara menyeluruh bisa sangat kompleks dan terkadang bisa juga mengalami kegagalan, yang berakibat kerugian bagi perusahaan.

Untuk itu sangat diperlukan memilih vendor yang sudah jelas memiliki kredibilitas, profesional, berpengalaman, dan terpercaya dalam pembuatan sistem ERP. Salah satunya adalah BTS.id (Bridge Technology Service), sebagai perusahaan IT terbaik yang ada di Indonesia. BTS.id (Bridge Technology Service) menyediakan sistem ERP terbaik untuk mengelola operasional perusahaan anda.

Salah satu aplikasi ERP terbaik BTS.id (Bridge Technology Service) yang dapat membantu mengelola operasional perusahaan anda adalah CFS (CRM Field Service). CFS (CRM Field Service) dirancang untuk menunjang kinerja perusahaan agar lebih optimal. Human error yang sering terjadi di perusahaan akan bisa diminimalisir dengan software ini sehingga data yang didapatkan lebih real-time dimana data tersebut sangat bermanfaat bagi perusahaan dalam penyusunan laporan maupun untuk bahan evaluasi sebagai bahan pertimbangan pengambilan keputusan bisnis kedepannya.

Ilustrasi diatas merupakan ilustrasi sederhana pada berjalannya bisnis perusahaan dagang. Diawali dengan alur pertama kali produk masuk melalui pembelian, kemudian masuk ke divisi inventory/warehouse, kemudian didistribusikan ke customer melalui divisi sales, dan semua dokumentasi administratif dilakukan oleh divisi finance/accounting. Semua proses operasional ini ada di bawah pertanggungjawaban seorang manajer. Koordinasi antar divisi sangat penting, dan manajer harus mendapatkan data penjualan harian yang real-time dan ter-updated, untuk bisa segera mengantisipasi jika ditemukan sebuah kejanggalan pada perusahaan.

Berikut sedikit penjelasan fungsi masing-masing role penting dalam perusahaan:

➢ Manager: Manajer perusahaan memegang peran sentral dalam manajemen perusahaan dan bertanggung jawab atas semua lini dan divisi yang terkait. Manajer perusahaan berwenang atas segala pengambilan keputusan dan tindakan apa yang akan dilakukan terkait dengan operasional perusahaan dan manajemen perusahaan terhadap masalah yang ada dalam proses operasional perusahaan. Manajer perusahaan mengontrol dan memastikan semua proses dalam operasional perusahaan sudah sesuai standar manajemen perusahaan tersebut agar dapat berjalan baik dan optimal.

➢ Supervisor: Bertanggung jawab secara spesifik pada satu divisi dalam operasional perusahaan, membawahi beberapa orang staf dan berkoordinasi secara penuh pada Manajer. Semua keputusan dan tindakan yang diambil terkait operasional atau masalah dalam operasional harus dikoordinasikan pada Manajer dan manajemen perusahaan.

➢ Sales/Marketing: Bertanggung jawab atas pemasaran produk dari perusahaan kepada pembeli atau pelanggan, dan bekerja sesuai dengan target masing-masing yang ditetapkan oleh perusahaan. Seorang sales harus menjalin relasi yang baik pada para customer. Setiap sales juga wajib mendokumentasikan transaksi hariannya secara akurat untuk dipertanggungjawabkan kepada manajemen perusahaan.

➢ Warehouse/Inventory: Bertanggung jawab atas produk dan stok produk dari jumlah produk, keamanan produk dalam gudang, dokumentasi dan pembukuan dalam proses transaksi produk. Selain itu divisi inventory juga bertanggung jawab atas pengaturan jadwal pengiriman produk kepada customer.

➢ Finance: Bertanggung jawab atas segala bentuk hasil transaksi harian berupa pembayaran secara tunai, transfer, deposit, piutang dan hutang perusahaan. Memastikan semua transaksi sudah terdokumentasikan dengan baik sesuai SOP yang berlaku, mengontrol pengeluaran operasional harian perusahaan, mengontrol tanggal jatuh tempo hutang dan piutang perusahaan. Finance juga wajib mendokumentasikan semua bentuk biaya operasional perusahaan secara harian.

Image by Mediamodifier from Pixabay

Dalam penjelasan di atas jelas bisa kita lihat, dalam satu perusahaan dagang terdapat beberapa role dimana masing-masing role beroperasi sesuai dengan standar operasional perusahaan, dan melakukan transaksi kepada customer. Setiap role juga wajib untuk membuat catatan, mendokumentasikan, report secara harian, dimana setiap report antar divisi haruslah berkesinambungan, dan dapat memberikan informasi harian, bulanan bahkan tahunan yang update serta akurat kepada manajemen perusahaan. Untuk bisa mendapatkan laporan harian yang baik, jelas, akurat dan real-time  sudah pasti dibutuhkan sistem aplikasi yang bisa membantu untuk meminimalisir kesalahan dan resiko pada transaksi harian perusahaan.

Sistem ERP khususnya sistem CFS (CRM Field Service) merupakan sistem yang tepat bagi perusahaan, baik perusahaan jasa, dagang, manufaktur, dan perusahaan lainnya. Sistem ERP adalah software untuk mengintegrasi dan mengotomatisasi aktivitas bisnis yang memungkinkan anda dalam mengelola bisnis dengan lebih mudah karena beberapa proses distribusi data akan dilakukan dengan bantuan mesin. Jadi, Anda tidak perlu melakukan pengolahan data secara manual lagi.

Software ERP dirancang untuk mengintegrasikan dan mengelola berbagai aspek penting dari operasi bisnis, termasuk pengelolaan sumber daya manusia, keuangan, persediaan, produksi, pemasaran, dan lain-lain. Dengan menggunakan sistem CFS (CRM Field Service) ini, Anda dapat mengkonsolidasikan data dan proses bisnis mereka ke dalam satu platform terpusat, menggantikan sistem manual atau terpisah yang mungkin digunakan sebelumnya. Penerapan sistem ERP sangat penting bagi perusahaan, terutama perusahaan dagang, karena dalam pengaplikasiannya, sistem ERP dapat membantu menjalankan perencanaan sumber daya dengan menyatukan semua proses ke dalam satu sistem terpadu.

Sistem ERP sebagai bentuk investasi di bidang IT untuk mendorong kinerja menjadi lebih efisien dan pengembangan bisnis dengan cara mengurangi biaya operasional yang tidak perlu, serta pemanfaatan sistem ERP sendiri punya keuntungan dari berbagai aspek. CFS (CRM Field Service) merupakan salah satu sistem ERP yang sangat tepat, yang bisa membantu menyajikan data ter-up to date terkait dengan operasional perusahaan.

Tunggu apa lagi? Mari berkembang dan menjadi bagian dari perubahan bisnis yang memanfaatkan perkembangan teknologi secara maksimal. Dengan penggunaan CFS (CRM Field Service) untuk mengelola operasional perusahaan anda, bisnis yang anda jalankan akan lebih efektif dan efisien serta berkembang optimal. Segera hubungi kami BTS.id (Bridge Technology Service) untuk Anda yang ingin mendapat informasi yang Anda butuhkan tentang CFS (CRM Field Service) lebih banyak lagi. Dan Anda juga dapat berkonsultasi untuk semua kebutuhan sistem ERP bagi perusahaan Anda.

Aplikasi ERP – Tentu anda sudah tidak asing lagi dengan sistem ERP (Enterprise Resource Planning). Perangkat lunak yang terintegrasi satu ini mulai banyak diimplementasikan oleh perusahaan terutama pada  era digital seperti saat ini. Semakin besar skala perusahaan maka cara manual tidak akan efektif lagi untuk  mengatasi masalah operasional perusahaan yang semakin kompleks.  

Jika anda tidak bisa mengintegrasikan semua proses yang terjadi di perusahaan maka akan banyak human  error yang muncul dan merugikan perusahaan anda. 

Sementara aplikasi satelit untuk ERP mengacu pada pemanfaatan teknologi satelit dan data satelit dalam  konteks sistem ERP. Dalam konteks ini, aplikasi satelit merujuk pada pemanfaatan data satelit untuk  memberikan informasi dan fungsi tambahan dalam pemanfaatan sistem ERP.  

Data satelit dapat mencakup citra satelit, data geospasial, atau informasi lain yang diperoleh dari satelit  yang memberi keuntungan untuk memperoleh wawasan dan pemantauan dalam berbagai aspek bisnis. Aplikasi satelit untuk ERP dapat mencakup beberapa fungsi seperti : 

✓ Pemantauan rantai pasokan 

✓ Pemantauan persediaan 

✓ Pemantauan produksi 

✓ Analisis pasar dan perilaku konsumen 

✓ Pemantauan kualitas produk 

✓ Pemantauan logistik, dan lain sebagainya.  

Keuntungan integrasi data satelit dengan pemanfaatan sistem ERP memungkinkan perusahaan untuk : 
✓ Menggabungkan informasi dan pemantauan satelit dengan proses bisnis internal mereka
✓ Memperkuat pengambilan keputusan 
✓ Meningkatkan efisiensi  
✓ Memberikan visibilitas yang lebih baik dalam operasi bisnis mereka. 

Dengan penerapan aplikasi satelit untuk ERP, perusahaan dapat memanfaatkan data satelit untuk melacak,  memantau, dan mengelola berbagai aspek bisnis mereka secara lebih efektif, memperoleh wawasan yang  lebih mendalam, serta merespons perubahan dan tantangan yang mungkin muncul dalam lingkungan bisnis  mereka. Dalam pemanfaatan sistem ERP yang terintegrasi dengan aplikasi satelit banyak keuntungan yang  bisa didapat perusahaan. 

Untuk mendapatkan ERP terbaik maka penting bagi anda untuk memilih vendor yang terbaik pula. Anda bisa  menggunakan jasa PT. Intersolusi Teknologi Asia (BTS.id) dalam pembuatan ERP, untuk membuat  operasional bisnis menjadi lebih efektif dan efisien bahkan selangkah lebih maju dari kompetitor. PT. Intersolusi Teknologi Asia ( BTS.id ) menyediakan layanan pembuatan ERP, membantu dalam proses  penerapan ERP, hingga jasa IT outsourcing yang dapat memudahkan kegiatan bisnis yang cocok dan sesuai  untuk berbagai perusahaan. 

Contoh daftar beberapa aplikasi pendukung ERP dan aplikasi satelit untuk ERP Ada banyak aplikasi yang dapat menjadi pendukung sistem ERP dalam operasi bisnis. Beberapa aplikasi  penting yang sering digunakan sebagai pendukung ERP meliputi: 

1. Customer Relationship Management (CRM) 

Aplikasi CRM sendiri bukanlah sebuah konsep, melainkan sebuah perubahan paradigma untuk perusahaan-perusahan dimana CRM itu adalah pola hidup yang bertujuan untuk mengajak  pelanggannya menjadi partner dan berkembang untuk mendapatkan keuntungan bersama. CRM  adalah strategi bisnis yang terdiri dari software dan layanan yang didesain untuk meningkatkan  keuntungan (profit), pendapatan (revenue) dan kepuasan pelanggan (customer satisfaction). Teknologi pendukung CRM adalah : 

➢ Customer Database : Informasi yang diperoleh dari konsumen berupa interaksi dengan  perusahaan dan prospek kedepannya akan sangat berharga, termasuk juga informasi yang  diperoleh dari order pelanggan, informasi tentang support yang diberikan, request pelanggan,  complain, interview dan survey yang telah diberikan. 

➢ Customer Intelligence : Customer intelligence adalah sebuah upaya untuk mengklasifikasikan pelanggan sesuai dengan kebutuhannya masing-masing. Contohnya adalah pembagian 

pelanggan potensial, pelanggan biasa, dan pelanggan tak potensial. Ini akan memudahkan kita  untuk mengetahui apakah para pelanggan itu cukup puas atau tidak. 

➢ Customer Capacity and Competency Development : Tujuan utama dari teknologi pendukung  ini adalah untuk meningkatkan nilai pelanggan, memperkuat hubungan bisnis, dan memastikan  keberhasilan jangka panjang bagi kedua belah pihak yang memungkinkan perusahaan berada  sedikit lebih dekat dengan apa yang diinginkan oleh pelanggan. 
 

2. Supply Chain Management (SCM) 

Aplikasi SCM dilansir dari IBM, supply chain management (SCM) adalah pengelolaan alur produksi  barang maupun jasa yang dimulai dari bahan dasar sampai pengiriman produk akhir ke pelanggan. Tanpa SCM ini, rantai yang ada akan berjalan begitu saja tanpa pertimbangan yang nantinya justru  akan merugikan perusahaan. SCM meliputi perencanaan, pengawasan, dan eksekusi di masing masing tahapan. 

Dalam penerapan SCM terdapat lima aspek rantai utama yang akan dikelola, yaitu: ➢ Perencanaan dan Pembuatan Strategi : Pada tahap perencanaan, perusahaan  melakukan budgeting untuk menentukan biaya yang harus dikeluarkan selama produksi. ➢ Sumber ( Resource ) : Sumber, baik itu bahan baku maupun jasa, harus dipastikan sesuai  dengan kebutuhan dan pengiriman dilakukan tepat waktu. 

➢ Manufaktur : Memastikan bahwa manufaktur berjalan seproduktif dan seefisien mungkin. ➢ Pengiriman dan Logistik : Supply chain manager juga harus benar-benar mengawasi  pengiriman dan logistic, jangan sampai bermasalah. Aspek ini juga mencakup penyimpanan  inventaris. Bagaimana kalau gudang yang dimiliki terlalu sedikit, atau bahkan terlalu banyak? Tugas supply chain manager adalah memastikan ini semua teratasi. 

➢ Retur (Khusus Produk Bermasalah) : Jika sampai banyak pelanggan yang melakukan retur  karena ada permasalahan dari produk, tandanya harus ada perencanaan ulang atau  setidaknya pergantian strategi, cara untuk menghindarinya adalah dengan benar-benar  merencanakan dan mengawasi setiap tahapan dengan saksama. 
 

3. Human Resources Management (HRM) 

Aplikasi HRM merupakan sebuah perangkat lunak yang menggabungkan seluruh fungsi HRIS (Human  Resources Information System) dan HCM (Human Capital Management) dengan cakupan fungsi yang  lebih luas. Keuntungan pemanfaatan HRM ini dapat membantu perusahaan meningkatkan nilai  efisiensi dan efektivitas manajemen SDM, mempercepat proses administrasi dan meningkatkan  akurasi data.

4. Business Intelligence (BI) 

Penerapan aplikasi BI membantu dalam analisis data dan pelaporan bisnis yang mendalam. Integrasi  BI dengan ERP memungkinkan keuntungan untuk memperoleh akses yang lebih mudah terhadap data  operasional, pemodelan dan analisis yang lebih baik, serta pelaporan yang komprehensif untuk  mendukung pengambilan keputusan yang berdasarkan data. Keuntungan pemanfaatan aplikasi BI  perusahaan dapat dengan mudah dan cepat dalam memahami, meningkatkan kinerja,  menganggarkan biaya yang lebih efisien dan mengidentifikasi peluang bisnis serta menganalisis  perubahan trend yang terjadi. 

5. E-commerce 

Aplikasi e-commerce merupakan software yang dari segi keuntungan dapat melakukan berbagai  transaksi belanja secara online kapanpun dan dimanapun. Menggunakan aplikasi toko online, segala  aktivitas jual beli dapat dilakukan melalui perangkat desktop maupun mobile. Transaksi jual beli online  menjadi lebih terstruktur dan berjalan secara sistematis. Integrasi antara sistem e-commerce dan ERP  memungkinkan sinkronisasi data pesanan, persediaan, dan pelanggan, memastikan bahwa pesanan  online dikelola dengan baik dan terintegrasi dengan proses bisnis yang ada. 
 

6. Project Management 

Aplikasi manajemen proyek merupakan aplikasi yang dirancang untuk memfasilitasi pengerjaan  proyek dan membuatnya lebih efisien. Aplikasi project management bisa diatur sesuai dengan  kebutuhan organisasi sehingga dapat digunakan oleh berbagai jenis dan ukuran bisnis. Keuntungan pemanfaatan aplikasi ini membantu perusahaan dalam perencanaan, pelacakan, dan  pengelolaan proyek secara efisien. Integrasi dengan ERP memungkinkan pemantauan biaya proyek, 

pengelolaan sumber daya yang lebih baik, dan sinkronisasi dengan proses bisnis lainnya dalam  perusahaan. 

contoh aplikasi satelit yang dapat digunakan dalam sistem ERP 

➢ Aplikasi Pemantauan Rantai Pasokan 

Pemanfaatan data satelit dapat digunakan untuk memantau dan mengintegrasikan informasi tentang  rantai pasokan dalam penerapan sistem ERP. Contohnya, aplikasi satelit dapat memberikan informasi  tentang status pengiriman, estimasi waktu tiba, dan lokasi barang yang sedang dalam perjalanan. Hal  ini memungkinkan manajemen rantai pasokan yang lebih efisien dan pemantauan real-time terhadap  alur logistic. 
 

➢ Aplikasi Pemantauan Persediaan 

Data satelit dapat digunakan untuk memantau persediaan bahan baku atau produk jadi dalam  penerapan sistem ERP. Informasi ini dapat mencakup estimasi volume persediaan, lokasi persediaan di  berbagai lokasi, dan pemantauan terhadap perubahan persediaan. Keuntungan dalam penerapan aplikasi ini perusahaan dapat mengelola persediaan dengan lebih baik, menghindari kekurangan atau  kelebihan stok, dan meningkatkan efisiensi pengadaan. 
 

➢ Aplikasi Pemantauan Produksi 

Data satelit dapat memberikan informasi tentang lahan pertanian, pertumbuhan tanaman, dan  kondisi lingkungan lainnya yang berpengaruh pada produksi. Aplikasi ini dapat diintegrasikan dengan  penerapan sistem ERP untuk melakukan perencanaan produksi yang lebih akurat, memantau kinerja  produksi secara real-time, dan mengoptimalkan jadwal produksi. 
 

➢ Aplikasi Pemantauan Kualitas Produk 

Data satelit dapat digunakan untuk memantau kualitas produk, terutama dalam industri pertanian  atau makanan. Contohnya, aplikasi ini dapat memantau kualitas tanaman, deteksi penyakit, atau  pemantauan kualitas air untuk kebutuhan pertanian. Informasi ini dapat diintegrasikan dengan sistem  ERP untuk memastikan produk berkualitas tinggi, mengidentifikasi masalah potensial, dan  memperbaiki kontrol kualitas. 
 

➢ Aplikasi Analitik Pasar dan Perilaku Konsumen 

Data satelit seperti citra udara atau data geospasial memberi keuntungan dalam menganalisis  perilaku konsumen, kebiasaan pembelian, atau tren pasar. Pemanfaatan aplikasi ini dapat  diintegrasikan dengan sistem ERP untuk mendapatkan wawasan yang lebih baik tentang preferensi  pelanggan, permintaan produk, dan kebutuhan pasar yang sedang berkembang. 

Itulah pembahasan lengkap mengenai aplikasi pendukung ERP dan aplikasi satelit ERP untuk memudahkan  proses operasional bisnis anda, integrasi data satelit dengan sistem ERP memungkinkan perusahaan untuk  mengoptimalkan operasional, meningkatkan efisiensi, mengurangi risiko, dan mengambil keputusan yang  lebih baik berdasarkan informasi real-time. 

Sistem ERP adalah investasi mahal, maka anda harus dengan benar memilih mana sistem yang cocok untuk  bisnis anda. Untuk mendapatkan ERP terbaik maka penting bagi anda untuk memilih vendor yang terbaik  pula. 

Sebagai perusahaan penyedia solusi berbasis teknologi PT. Intersolusi Teknologi Asia ( BTS.id ) hadir untuk  anda dalam memberikan solusi untuk jasa pembuatan ERP, serta menyediakan pekerja IT Outsourcing dalam  proses penerapan/ implementasi ERP yang dapat membantu dan memudahkan kegiatan bisnis anda. Jika anda memiliki pertanyaan, atau ingin konsultasi perihal ERP jangan ragu untuk menghubungi kami BTS.id Anda bisa menggunakan jasa PT. Intersolusi Teknologi Asia (BTS.id) dalam pembuatan ERP, untuk  membuat operasional bisnis menjadi lebih efektif dan efisien bahkan selangkah lebih maju dari kompetitor.

In today's highly competitive and dynamic business landscape, organizations are increasingly turning to outsourcing as a strategic approach to drive growth, enhance efficiency, and optimize resources. 

Outsourcing involves the delegation of specific tasks, functions, or processes to external vendors or service providers. This article aims to provide an overview of outsourcing, its key benefits, challenges, and important considerations for businesses considering this business strategy.

Photo by Mike Chai: https://www.pexels.com/photo/time-lapse-photography-of-people-walking-on-pedestrian-lane-842339/

A Brief History

Outsourcing emerged as a strategic business approach in 1989 and subsequently gained widespread adoption during the 1990s, significantly impacting the field of business economics. However, the practice of outsourcing remains a topic of substantial debate and contention in numerous nations.

Detractors contend that it has resulted in the displacement of domestic employment, primarily within the manufacturing sector. On the other hand, proponents argue that outsourcing incentivizes businesses and organizations to allocate resources strategically, focusing on areas where they can achieve optimal effectiveness. Moreover, they assert that outsourcing plays a crucial role in preserving the fundamental principles of free-market economies on a global scale.

The Definition of Outsourcing

Outsourcing is a business strategy wherein an organization delegates specific tasks, functions, or processes to external service providers. It is a strategic arrangement aimed at optimizing resource allocation, improving operational efficiency, and reducing costs by entrusting non-core activities to specialized third-party entities.

In practice, outsourcing involves establishing long-term collaborations with external vendors who assume responsibility for previously internalized functions and operations. The primary objective of outsourcing is to gain a competitive advantage by accessing additional resources, enhancing service quality, minimizing operational expenses, and achieving greater flexibility in managing business needs.

Outsourcing can encompass a wide range of activities, including information technology services, customer support, finance and accounting, manufacturing, and marketing. In a global context, outsourcing often involves cross-border partnerships, where organizations choose to collaborate with service providers in other countries to leverage comparative advantages and optimize operational efficiency.

When considering outsourcing, organizations must take into account several important factors. These include strategically evaluating which activities are suitable for outsourcing, selecting reliable and experienced service providers, crafting comprehensive and clear contractual agreements, and effectively managing potential risks associated with outsourcing.

The Challenges

Outsourcing service, while offering numerous benefits, also presents several challenges that organizations need to navigate effectively. Some of the key challenges of outsourcing include:

Communication and Language Barriers: Outsourcing often involves working with service providers located in different countries or regions. Language barriers and differences in communication styles can pose challenges in effectively conveying requirements, expectations, and feedback. Miscommunication can lead to misunderstandings, delays, and quality issues.

Quality Control and Service Levels: Maintaining consistent quality control when outsourcing is crucial. It can be challenging to ensure that the service provider adheres to the desired quality standards, especially if there are differences in work cultures, processes, or standards between the client and the vendor. Establishing clear service level agreements (SLAs) and implementing effective monitoring mechanisms is essential to ensure the desired quality of work.

Data Security and Confidentiality: Outsourcing often involves sharing sensitive business data and information with external service providers. Protecting data security and ensuring confidentiality is paramount. Organizations need to establish robust security measures, implement data protection protocols, and conduct thorough due diligence on the service provider's security practices to mitigate the risk of data breaches or unauthorized access.

Successfully managing these challenges requires careful planning, robust communication, proactive risk management, and building strong partnerships with outsourcing providers. By addressing these challenges effectively, organizations can leverage the benefits of outsourcing while mitigating potential drawbacks.

The Difference in Company Before and After Utilizing Outsourcing

Outsourcing can provide several benefits to companies, enabling them to improve efficiency, reduce costs, and focus on core competencies. 

For example, Company XYZ, a mid-sized software development firm, used to handle all aspects of their IT infrastructure and support in-house. This included managing servers, network maintenance, software updates, and helpdesk support. 

However, they faced several challenges. Their IT team was stretched thin, struggling to keep up with increasing demands and maintain consistent service quality. The company's core software development projects were often delayed due to IT issues, resulting in missed deadlines and dissatisfied clients.

Additionally, the company's IT costs were escalating, including hiring and training IT professionals, investing in infrastructure, and keeping up with technology advancements.

Realizing the need for a more efficient and cost-effective solution, Company XYZ decided to outsource its IT operations to a reputable managed service provider (MSP). The MSP offered a comprehensive IT support package, including server management, network monitoring, software updates, and helpdesk services.

The impact of outsourcing was significant:

Improved Efficiency: With the MSP's specialized expertise, Company XYZ experienced improved IT efficiency. The MSP's proactive monitoring and maintenance practices minimized system downtime, ensuring smooth operations and minimizing disruptions. This enabled the company's internal teams to focus on core software development projects, resulting in faster project delivery and improved client satisfaction.

Cost Savings: By outsourcing, Company XYZ reduced its IT expenses significantly. Instead of investing in expensive infrastructure upgrades and hiring additional IT staff, they paid a fixed monthly fee to the MSP, which covered all IT support services. This predictable cost structure helped the company better manage its budget and allocate resources more effectively.

Access to Specialized Skills: The MSP brought in a team of experienced IT professionals with specialized skills in various areas of technology. Company XYZ gained access to a broader skill set, including expertise in emerging technologies and industry best practices. This enabled the company to leverage the latest technological advancements and stay competitive in the market.

Enhanced Scalability: Outsourcing provided Company XYZ with the flexibility to scale their IT operations based on their evolving needs. As the company grew, the MSP seamlessly adjusted its services and resources to accommodate the increased demands, ensuring that IT support aligned with business requirements.

And BTS.id Got You Covered

In today's fast-paced business world, staying ahead of the competition requires businesses to adapt and leverage strategic solutions. This is where BTS.id comes in, a leading technology company at the forefront of software development. With our exceptional expertise and commitment to excellence, BTS.id offers a game-changing service: outsourcing.

Imagine a scenario where your company faces increasing demands for software development, but your internal resources are stretched thin. This is where outsourcing becomes a valuable ally. By partnering with BTS.id for outsourcing, you unlock a world of possibilities.

Outsourcing with BTS.id empowers your company to tap into their vast pool of skilled professionals and technical expertise. You no longer have to worry about the time-consuming process of hiring, training, and managing an in-house team. Instead, you can focus on your core business functions, confident that your software development needs are in the hands of industry experts.

Photo by Startup Stock Photos: https://www.pexels.com/photo/two-women-sitting-in-front-of-computer-monitor-7374/

With BTS.id as your outsourcing partner, you gain access to a dedicated team that is committed to delivering high-quality software solutions tailored to your specific requirements. Their extensive experience and knowledge enable them to tackle complex projects efficiently and effectively. From software development and maintenance to quality assurance and support, BTS.id covers it all, ensuring smooth and seamless operations for your company.

Moreover, outsourcing with BTS.id provides cost-saving advantages. Rather than investing heavily in infrastructure, salaries, and ongoing training for an internal team, you pay for the services you need when you need them. This flexibility allows you to allocate your resources strategically, optimizing your budget while still receiving top-notch software development services.

Ready to unlock the full potential of your company? Embrace the power of outsourcing service with BTS.id and experience a new level of efficiency, expertise, and cost-effectiveness.

Contact BTS.id today and discover how outsourcing services can revolutionize your software development processes. Maximize your company's potential, streamline operations, and gain a competitive edge. Partner with BTS.id for exceptional outsourcing services that propel your business forward.

In a bustling city known for its technological advancements, resided a highly skilled engineer named Adam. Renowned for expertise in computing, Adam consistently sought novel approaches to optimize computer systems. One day, amid conversations among IT experts, a term captured Adam's attention—Edge Computing.

Intrigued, Adam embarked on thorough research to explore the realm of Edge Computing. Discoveries revealed that Edge Computing represented a groundbreaking paradigm shift in data processing and storage. Unlike traditional methods involving remote data centers, Edge Computing enabled data processing to occur at the edge, directly within the originating sources like mobile devices, sensors, and Internet of Things (IoT) devices.

The profound potential of the Edge Computing concept gradually unveiled itself to Adam throughout the research journey. Its utilization promised enhanced application performance and operational efficiency. For instance, within the automotive industry, autonomous vehicles could leverage edge computation to make real-time decisions independently of unstable or limited internet connectivity. Likewise, in healthcare, medical devices connected to Edge Computing networks could deliver swift diagnoses and treatments to patients.

Inspired by these revelations, Adam resolved to integrate the Edge Computing paradigm into personal projects. Diligently designing systems that harnessed edge computation, Adam succeeded in reducing latency and expediting decision-making processes.

Soon, Adam's projects began to captivate attention within both the technology community and industry circles. Recognizing the transformative potential of Edge Computing, Adam received invitations to present pioneering insights at prestigious conferences. Collaborations with prominent enterprises ensued, enabling the implementation of Edge Computing principles in their cutting-edge products.

The phenomenon of Edge Computing swiftly gained traction, evolving into a global trend. From ingenious application developers to tech behemoths, entities across diverse sectors embraced Edge Computing to elevate operational efficiency and empower superior system performance. Adam's journey, characterized by an unwavering pursuit of knowledge and an indomitable spirit of innovation, played an instrumental role in catalyzing this transformative shift.
 

What Is Edge Computing and Its Advantages for Brands

Edge computing is a concept that enables data processing to be done directly at the source, without the need to send data to a distant data center. In traditional methods, data is sent to a central server for processing, but with edge computing, processing can occur on devices or sensors nearby. This reduces latency or processing time, improves speed, and reduces network load. For example, in autonomous vehicle applications, the use of edge computing allows cars to make fast and real-time decisions without relying on potentially unstable internet connections. In the IoT industry, edge computing enables IoT devices to perform local data analysis, resulting in faster responses and saving network bandwidth.

For companies, edge computing allows for better data security as some processing can be done on the device itself, reducing the risk of data leaks associated with transferring data to a central data center.

Revolutionize Software Development with Edge Computing

Edge computing is revolutionizing the landscape of software development, offering a fresh perspective on application design, development, and optimization.

Traditionally, data processing has been confined to centralized servers or the cloud. However, with the advent of edge computing, software developers can now leverage the processing capabilities at the network edge, closer to the data source. This enables them to unlock unprecedented levels of performance, speed, and efficiency in their applications.

The influence of edge computing extends to software architecture, requiring developers to break down applications into components that can operate at the network edge. These components process data in a distributed manner and seamlessly communicate with central servers or the cloud. This necessitates the use of cutting-edge technologies such as containerization and microservices, enabling the streamlined development and management of edge applications.

Moreover, the security implications of edge computing cannot be overlooked. In edge environments, where devices and resources are distributed, robust security measures are essential to safeguard data and ensure secure communication between components.

In short, the impact of edge computing on software development is profound. It transforms the way applications are conceptualized and constructed. By embracing edge computing in their development strategies, companies can unleash its full potential, elevating performance, reducing latency, and delivering exceptional user experiences.

Data, Data, and Data

Edge computing plays a pivotal role in the decentralization of data processing. Traditionally, data processing and analysis were centralized within large-scale data centers, necessitating the transmission of data from edge devices to these centralized locations. However, with the advent of edge computing, data processing is now distributed closer to the edge devices themselves, enabling localized and distributed processing capabilities.

By bringing computation closer to the data source, edge computing effectively reduces the need for data to traverse long distances, thereby mitigating issues related to latency and network congestion. This decentralization of data processing yields significant advantages. Firstly, it facilitates faster response times and real-time decision-making, crucial for time-sensitive applications such as autonomous vehicles or industrial automation, where immediate actions are imperative. Secondly, it diminishes reliance on a stable and high-bandwidth network connection, thereby enhancing the resilience of systems against network disruptions.

Furthermore, the decentralization of data processing through edge computing augments data privacy and security. By enabling the processing and analysis of sensitive data at the edge devices themselves, the necessity to transmit data to external servers is reduced, consequently mitigating the risks associated with data breaches and unauthorized access. This distributed approach to data processing also facilitates compliance with stringent data protection regulations by minimizing the exposure of sensitive data to external networks.

In summary, edge computing assumes a critical role in the decentralization of data processing by relocating computational tasks closer to the edge devices. This affords faster response times, heightened reliability, bolstered data privacy, and increased adaptability across various industries and applications.
 

Tons of Benefits to Using Edge Computing for Company

Companies that leverage edge computing can benefit from the following advantages:

Enhanced Responsiveness: By enabling local data processing at the network edge, companies can achieve reduced latency and faster processing times. This translates into highly responsive and real-time decision-making capabilities. For instance, in the automotive industry, edge computing empowers autonomous vehicles to make swift and precise decisions.

Improved Network Efficiency: Edge computing effectively alleviates network load by processing data at the source. This approach minimizes the volume of data transmitted through the central network, resulting in optimized network bandwidth utilization and reduced communication costs. Moreover, edge computing mitigates network congestion and ensures stable network performance.

Strengthened Data Security: With edge computing, sensitive data can be processed locally on edge devices, reducing the risks associated with data transfers to central data centers. This approach enhances data security and privacy, offering companies greater control over their valuable assets.

Scalability and Flexibility: Edge computing empowers companies with scalable and flexible data management capabilities. By enabling data processing at the edge, companies can easily adjust computational resources and expand their edge networks as needed. This scalability fosters adaptability to evolving business requirements and effectively handles surges in data volume.
 

Photo by cottonbro studio: https://www.pexels.com/photo/woman-using-a-computer-5473298/
BTS.id, Your Partner in Revolutionary Software Development and Edge Computing Solutions!

At BTS.id, we are a leading technology company specializing in software development and cutting-edge edge computing services. With a deep passion for innovation and expertise in both fields, we empower businesses to thrive in the digital age.

Our dedicated team of software developers is committed to delivering tailored solutions that cater to your unique business needs. We understand that every organization requires software applications that are powerful, scalable, and efficient. Through our expertise in software development, we create bespoke applications that streamline operations, enhance productivity, and drive growth.

But that's not all. We go beyond conventional software development by harnessing the power of edge computing. Our edge computing services allow you to unlock the true potential of your data. By processing data directly at the network edge, we help you achieve lightning-fast response times, eliminate latency, and unleash the full power of real-time decision-making. 

Are you ready to take your software development and data processing to the next level? Partner with BTS.id and embark on a transformative journey!

Apa itu ERP? Sebelumnya telah kita bahas definisi dan keuntungan dalam pemanfaatan ERP. Dan bahasan  kita kali ini adalah penerapan sistem ERP pada perusahaan. 

Sistem ERP adalah sistem yang cukup rumit karena mengintegrasikan banyak fungsi bisnis di dalamnya.  Mengimplementasikan sistem ERP dilakukan oleh stakeholders yang bekerja sama dengan vendor untuk  mencapai tujuan bisnis. 

Tidak ada implementasi ERP yang sama, tetapi ada strategi dan tahapan yang sama untuk membuat  perusahaan paham setelah membeli dan menggunakan solusi baru berupa pemanfaatan sistem ERP ini. Tidak ada jangka waktu yang pasti dalam proses implementasi sistem ERP, tergantung pada jenis dan  kompleksitas softwarenya. Bisa saja hanya 30 hari atau sampai satu tahun sampai benar-benar selesai. Semakin besar skala perusahaan, maka akan membutuhkan waktu yang lama juga dalam implementasinya  karena proses bisnisnya lebih rumit dan perlu training banyak user. 
 

Photo by fauxels: https://www.pexels.com/photo/people-having-a-meeting-3184303/
Bagaimana Penerapan ERP Dalam Bisnis?

Sebelum melakukan penerapan/implementasi dalam pemanfaatan sistem ERP memerlukan langkah - langkah khusus yang dapat dilakukan yaitu : 

1. Memahami kebutuhan bisnis

Tahap ini bertujuan mengidentifikasi masalah dan peluang melalui proses yang sistematik serta  memberi gambaran situasi dan menentukan hasil akhir. 

2. Business Process Improvement

Pada kasus tertentu, ada baiknya pihak perusahaan merapikan dan menyederhanakan proses  bisnisnya sebelum memulai mengimplementasikan sistem ERP. 

✓ Business Process 

✓ Standardisation Operation Procedure (SOP) 

3. Menemui beberapa vendor ERP.

Bekerjasama dengan vendor yang tepat, dari pembuatan ERP hingga penawaran yang sesuai dengan  kebutuhan bisnis, riset harga, dan memastikan vendor selalu memberikan dukungan penuh pada  perusahaan. 

4. Team Force (Team Internal Implementation) 

Setelah selesai dengan proses pemilihan vendor, selanjutnya perlu dibentuk tim implementasi sistem.  Tim ini terdiri dari perwakilan pihak perusahaan dan pihak vendor yang akan saling bekerja sama  selama tahap persiapan dan implementasi sistem. Setiap anggota tim ini harus mempunyai hirarki,  tugas dan wewenang yang jelas. Dari tim implementasi inilah proses perencanaan implementasi sistem  dimulai. 

5. Fit Gap Analysis 

Merupakan tahap dimana tim implementasi akan berdiskusi secara intensif mengenai bisnis proses  yang diperlukan oleh perusahaan dan sejauh mana ini dapat dipenuhi oleh sistem. Dokumentasi  standard operating procedure akan diperlukan untuk melakukan analisis Fit Gap. 

Bisnis yang berkembang merupakan salah satu hal yang diinginkan bagi setiap perusahaan. Bisnis yang maju  memerlukan software ERP untuk menunjang kebutuhan operasional bisnis. Dan kami PT. Intersolusi  Teknologi Asia ( BTS.id ) menyediakan layanan pembuatan ERP yang dapat memudahkan kegiatan bisnis  yang cocok untuk berbagai perusahaan. 

Pastikan ketika melakukan implementasi ERP, vendor mampu memenuhi kebutuhan perusahaan dan  mendukung apabila ada perubahan jika suatu saat perusahaan anda semakin berkembang. Pemanfaatan  sistem ERP adalah sebuah investasi jangka panjang bagi perusahaan, karena memiliki banyak sekali  keuntungan dan manfaatnya untuk saat ini dan masa depan. 

Keuntungan penerapan ERP: 

Sebelum kita masuk pada langkah-langkah implementasi sistem ERP, sedikit mengingatkan Kembali  keuntungan pemanfaatan sistem ERP pada perusahaan :

➢ Integrasi Data 

Keuntungan pertama dalam pemanfaatan ERP adalah dapat menggabungkan data dari berbagai  departemen dan sistem menjadi satu sumber data terpusat.  

➢ Efisiensi Operasional 

Keuntungan kedua adalah mengotomatisasi proses bisnis, menghilangkan tugas manual

yang  berulang, dan meningkatkan efisiensi operasional. Hal ini terkait pada efisiensi

waktu dan biaya.

➢ Pengambilan Keputusan yang Lebih Baik 

Keuntungan berikutnya dengan akses yang mudah ke data terkini dan laporan yang akurat,  manajemen dapat mengambil keputusan yang lebih baik dan berdasarkan pada informasi yang  relevan. 

➢ Peningkatan Kolaborasi 

Keuntungan lainnya dalam pemanfaatan sistem ERP memungkinkan kolaborasi yang lebih baik antara  departemen dan tim dalam organisasi 

➢ Pengendalian yang Lebih Baik 

Keuntungan selanjutnya dalam implementasi ERP adalah menyediakan kontrol yang lebih baik 

terhadap operasi bisnis dan aksesibilitas data dan akan meningkatkan keamanan data.
➢ Skalabilitas dan Pertumbuhan

Sistem ERP dirancang untuk mendukung pertumbuhan dan

skala  bisnis. Dengan sistem yang dapat ditingkatkan, organisasi dapat menyesuaikan diri

dengan kebutuhan  yang berkembang seiring waktu. 

➢ Peningkatan Layanan Pelanggan
Dengan akses yang cepat ke informasi pelanggan dan proses  yang lebih efisien, organisasi dapat meningkatkan layanan pelanggan mereka dan meningkatkan  kepuasan pelanggan. 
 

Photo by Edmond Dantès: https://www.pexels.com/photo/people-smiling-8553867/
Kunci sukses implementasi sistem ERP pada perusahaan 

Dalam proses implementasi ERP, ada beberapa poin kunci yang sekiranya memiliki pengaruh besar dalam  proses implementasi ERP pada perusahaan. 

Poin-poin yang dimaksud sebagai berikut : 

a) Dukungan dari manajemen eksekutif / Top Management 

Pemanfaatan sistem ERP memerlukan dukungan dari manajemen level atas, hal ini dikarenakan  implementasi sistem ERP yang mencakup semua departemen dalam suatu organisasi/perusahaan  akan menyebabkan keterkaitan antar departemen tersebut sehingga diperlukan koordinasi serta  pengawasan sebagai bentuk dukungan/support dari manajemen eksekutif. 

b) Jebakan Harapan / Ekspektasi 

Dalam implementasi ERP, jebakan ekspektasi ini seringnya lebih terjadi sebagai ekspektasi yang  berlebihan (over expectation). Beberapa penelitian menunjukkan dimana sekitar 50% proyek  implementasi ERP berakhir dengan status tantangan (challenges), dimana salah satu definisi  challenges adalah fitur dan fungsi sistem baru tidak sesuai dengan harapan. 

Pertanyaannya menjadi penting, apakah sebelum membeli sistem baru kita sudah mengetahui  kebutuhan atau harapan yang kita inginkan? 

c) Cetak Biru Proses Bisnis / Business Process Blueprint 

Hal selanjutnya yang merupakan salah satu kunci sukses implementasi sistem ERP adalah diskusi  mengenai proses bisnis yang ada di perusahaan anda. Tujuan dari diskusi ini adalah agar pihak  konsultan atau siapapun yang membantu anda dapat mengerti dengan persis apa yang terjadi saat  ini, dan kebutuhan perusahaan kedepan. 

d) Manajemen Persiapan Data 

Kita sudah sangat sering mendengar istilah Garbage in Garbage Out, persiapan data untuk  perpindahan ke sistem baru sering terlewatkan dan menjadi salah satu kendala yang fatal dalam  proses implementasi ERP. 

Misalnya perusahaan ritel dengan jumlah master data barang diatas 2 juta, bisa dibayangkan  memindahkan data sejumlah itu dan bagaimana validitas dari data tersebut? 

Apakah semuanya akan dipindahkan? atau hanya yang aktif saja? Lalu bagaimana menentukan  barang yang aktif?

e) Training ( pelatihan ) 

Dalam proses pemanfaatan sistem ERP training atau pelatihan dibutuhkan untuk menjelaskan proses  yang disepakati, yang telah dijelaskan sebelumnya pada beberapa poin di atas dan bagaimana  caranya bekerja dengan sistem yang baru. Kemudian melakukan sosialisasi mengenai penggunaan  sistem baru, agar tim terkait dapat melakukan uji coba, apakah sudah sesuai dengan keinginan dan  kebutuhan perusahaan. 

f) Testing ( pengujian ) 

Testing merupakan aktivitas yang sangat penting dan kritikal dalam proses implementasi ERP, pada  tahap ini setelah tim proyek calon pengguna sudah mengerti bagaimana menggunakan sistem,  kemudian melakukan pengujian secara lengkap dan benar. Tujuan dari testing sudah pasti untuk  menguji.  

Menguji apakah sistem sudah bekerja sesuai blue print?  

apakah hasil dan perhitungannya sudah sesuai dengan yang diharapkan?  

apakah terjadi kondisi di luar ekspektasi? 

g) Apakah Semua Calon Pengguna (user) Sudah Siap ? 

Umumnya tidak semua calon pengguna (user) terlibat di dalam proyek implementasi ERP, misalnya  ketika perusahaan anda ingin menggunakan suatu sistem baru dan anda memiliki 100 calon  pengguna sistem baru, mungkin hanya sekitar 20 orang yang akan terlibat dalam organisasi dan aktivitas proyek implementasi sistem baru tersebut, 20 orang yang terlibat itu akan menjadi pengguna  ahli anda dan sisanya menjadi pengguna biasa. Sementara kesiapan user adalah satu kunci sukses  implementasi sistem ERP. 

h) Go Live Strategy – Parallel Run Vs Cut Off 

Salah satu keputusan penting dan juga menjadi salah satu kunci penentu dalam pemanfaatan sistem  ERP adalah memutuskan apakah pada saat sistem baru mulai berjalan (go live), sistem lama akan  tetap digunakan? atau sistem lama langsung tidak digunakan (Cut Off)?  

Atau mungkin masih akan paralel dulu dengan sistem lama setelah beberapa waktu yang disepakati,  demi keamanan jika terjadi masalah pada sistem baru maka masih ada back up data dari sistem lama,  sehingga tidak mengganggu operasional perusahaan. 

i) Evaluasi dan Pemantauan 

Setelah sistem ERP diterapkan, penting untuk terus mengevaluasi kinerja sistem tersebut,  mengidentifikasi area yang berpotensi terjadi masalah, dan memperbaiki masalah yang muncul.  Memantau penggunaan sistem, memperoleh umpan balik dari pengguna, dan berkomunikasi secara  teratur dengan vendor dapat membantu dalam meningkatkan efektivitas dan keberhasilan jangka  panjang pemanfaatan sistem ERP.
 

Image by Tumisu: https://pixabay.com/illustrations/erp-enterprise-resource-planning-8012424/
Kesemua poin kunci ini ada di dalam setiap tahapan implementasi sistem ERP, sesuai dengan aktifitas dan kepentingannya. 

Keberhasilan implementasi ERP pada suatu perusahaan bergantung pada sejumlah faktor, antara lain:  keterlibatan para pengguna akhir, ketepatan efisiensi biaya, komunikasi yang memadai antara penanggung  jawab dan vendor ERP, testing dan training yang memadai, dan kemampuan perusahaan untuk  meninggalkan masa lalu. 

Nah, bagaimana? 

Sudahkah anda menemukan vendor yang tepat untuk penerapan pemanfaatan sistem ERP untuk perusahaan  anda ? 

Sebagai perusahaan penyedia solusi berbasis teknologi PT. Intersolusi Teknologi Asia ( BTS.id ) hadir untuk  anda dalam memberikan solusi untuk jasa pembuatan ERP, serta menyediakan pekerja IT Outsourcing dalam  proses penerapan/ implementasi ERP yang dapat membantu anda.  

PT. Intersolusi Teknologi Asia ( BTS.id ) siap menjadi support sistem bagi anda dan perusahaan anda  selama proses implementasi ERP berlangsung. 

Jika anda memiliki pertanyaan, atau ingin konsultasi perihal ERP jangan ragu untuk menghubungi kami BTS.

Exploring the Impact of Internet of Things on Everyday Life 

Above is an example of the utilization of the Internet of Things in everyday life. Numerous major cities  worldwide have implemented Internet of Things technology to enhance various aspects of urban life.  By harnessing the power of IoT, these cities strive to improve efficiency, sustainability, and the overall  quality of life for their residents. Some notable examples include Barcelona, Singapore, Tokyo, Dubai,  and of course San Francisco. 

Photo by Pixabay: https://www.pexels.com/photo/app-business-connection-device-221185/

Is Internet of Things Taking Over Human Lives? 

Many people say that the Internet of Things can take over human lives, as we, as individuals, may no  longer be necessary to perform our daily routines, with everything being delegated to IoT products. We found an article from Tech Observer Magazines that explains how IoT is taking human lives. 

However, we believe that the statement that the Internet of Things can take over human lives is a  matter of perspective and interpretation. IoT has the potential to greatly impact and transform various  aspects of our daily lives, but it is important to consider both the benefits and the potential challenges  that come with its implementation. 

 

What Are the Benefits of Internet of Things? 

The Internet of Things presents a range of benefits, including convenience, efficiency, and enhanced  experiences. By automating routine tasks, improving productivity, and harnessing data through 

collection and analysis, IoT enables valuable insights. Moreover, IoT-enabled devices contribute to  managing energy consumption, optimizing transportation systems, and enhancing healthcare  outcomes, among other applications. 

It is crucial to acknowledge that humans retain control over IoT technology. As individuals, we are  responsible for making decisions regarding its usage and establishing boundaries for its integration  into our lives. The extent to which we rely on IoT devices and the establishment of guidelines for  privacy, security, and ethical considerations are within our jurisdiction. 

As the software development technology continues to evolve and become more integrated into our  daily lives, we can expect further advancements and benefits in areas such as energy management,  healthcare services, and of course smart city solutions. 

 

Software Development and Internet of Things 

Device Programming: IoT devices require software programming to operate effectively. Software  developers create the firmware and embedded software that run on IoT devices, enabling them to  collect data, communicate with other devices, and perform specific tasks. This involves programming  languages such as C, C++, Java, or Python, depending on the device's requirements. 

Connectivity and Communication: IoT devices rely on software protocols and frameworks to establish  and maintain communication with other devices and networks. Software developers work on  implementing communication protocols such as MQTT, CoAP, or HTTP, as well as network integration  and security protocols, to ensure seamless connectivity and data exchange. 

Data Management and Analytics: IoT generates vast amounts of data that require effective  management and analysis. Software developers create backend systems and databases to handle data  storage, processing, and analytics. They develop software applications that can extract insights from  IoT-generated data, enabling organizations to make informed decisions and optimize processes. 

Application Development: IoT applications, often accessed through web or mobile interfaces, enable  users to interact with IoT devices and systems. Software developers create user-friendly interfaces and  applications that allow users to monitor and control IoT devices, access real-time data, and customize  settings. They also ensure compatibility across different platforms and devices. 

Security: IoT security is a critical concern due to the potential risks associated with interconnected devices. Software developers play a crucial role in implementing robust security measures, such as  encryption, authentication, and access control, to protect IoT devices and the data they transmit. They  continuously update and patch software to address security vulnerabilities and stay ahead of potential  threats. 

Overall, software development is essential for the successful implementation and operation of IoT  systems. It encompasses the programming, connectivity, data management, application development,  and security aspects that enable IoT devices to function effectively, communicate with each other, and  provide valuable insights for businesses and individuals. 

 

Image by Pete Linforth from Pixabay: https://pixabay.com/illustrations/computer-technology-connected-8053369/

Unleash the Power of IoT with BTS.id 

BTS.id, a leading technology company, specializes in software development and offers a range of  innovative services. Among its exceptional offerings is Internet of Things solutions. With a deep  understanding of cutting-edge software development and a passion for transforming industries, BTS.id  leverages the power of IoT to revolutionize businesses and elevate experiences.

Imagine a world where everyday objects seamlessly connect and communicate, making our lives easier  and more efficient. Through our expertise in software development, BTS.id brings this vision to life.  Our team of skilled developers creates robust and intuitive software solutions that power IoT devices,  enabling them to collect and exchange data, automate tasks, and provide valuable insights. 

From smart homes that adapt to our needs, to intelligent cities that optimize resources, BTS.id's IoT  services have the potential to transform industries and enhance our daily lives. Our commitment to  quality, innovation, and security ensures that our IoT solutions are not just technologically advanced,  but also reliable and secure. 

Are you ready to unlock the full potential of IoT for your business? Contact BTS.id today and embark  on a journey of digital transformation. Together, let's embrace the future of connected possibilities.

Jasa Outsourcing dan Segala Kelebihannya

Outsourcing atau alih daya sudah menjadi istilah umum dalam hukum perburuhan Indonesia. Istilah Outsourcing atau alih daya sendiri sebenarnya sudah umum digunakan, bahkan sudah diatur dalam Undang Undang Nomor 13 Tahun 2003 pasal 66. Secara umum istilah ini merujuk pada penggunaan tenaga kerja  pihak ketiga untuk bagian tertentu dari pekerjaan perusahaan.

Tapi apa itu outsourcing?

Mengutip finansialku, Jumat (21/1/2022), alih daya atau jasa outsourcing adalah pengadaan jasa tenaga  kerja yang dilakukan oleh sebuah perusahaan. Secara teknis, sebuah perusahaan menyediakan tenaga kerja  dengan kompetensi tertentu untuk dipekerjakan di perusahaan lain.

Outsourcing atau alih daya pertama kali dikenal sebagai salah satu strategi bisnis pada tahun 1988 dan  sepanjang tahun 1990 mulai menjadi bagian integral dari ekonomi bisnis. Seiring berkembangnya teknologi,  banyak perusahaan yang mengubah beberapa aktivitas dan manajemennya menjadi berfokus pada mobile maupun internet untuk memperluas bisnisnya. Hal ini tentu membuat bisnis pemanfaatan jasa outsourcing  pun juga semakin berkembang ke arah teknologi atau IT. Selain dapat menghemat waktu, namun juga IT  outsourcing ini cocok untuk perusahaan yang mempunyai sedikit karyawan dan dana yang terbatas.

Saat ini sudah banyak perusahaan yang memakai layanan jasa outsourcing atau alih daya, bahkan di dunia  IT terdapat jasa IT Outsourcing yang fokus menyediakan external IT resource sesuai dengan kebutuhan dari perusahaan. Dengan kata lain, IT outsourcing adalah praktik penggunaan sumber daya IT eksternal untuk  mendukung kinerja suatu perusahaan.

Photo by Christina Morillo: https://www.pexels.com/photo/two-women-looking-at-the-code-at-laptop-1181263/

Layanan dari IT outsourcing tersebut, biasanya akan mencakup beberapa hal, seperti:

• pengembangan aplikasi/perangkat lunak
• pengembangan web/hosting
• IT Infrastruktur
• pengembangan database
• technical support

Jadi singkatnya, IT outsourcing atau alih daya adalah praktik pemanfaatan sumber daya IT eksternal untuk  membantu berbagai aktivitas IT suatu perusahaan. IT outsourcing ini disebut juga sebagai penyedia tenaga  kerja di bidang IT atau teknologi 

Jenis IT Outsourcing  

Secara umum, IT outsourcing ini terbagi menjadi beberapa jenis, yakni: 

A. Total outsourcing 

Jenis outsourcing atau alih daya ini mengharuskan perusahaan untuk menyerahkan seluruh tugas dan  pekerjaan yang berhubungan dengan IT ke pihak penyedia jasa atau pihak ketiga. Mulai dari  hardware, software, hingga brainware.Total Insourcing 

Jenis total insourcing lebih berfokus pada penyewaan tenaga ahli yang dimiliki oleh penyedia jasa IT  outsourcing kepada perusahaan yang membutuhkan atau pihak penyewa. 

B. Selective Sourcing 

Khusus jenis ini perusahaan dapat memilih sendiri fasilitas IT yang akan diserahkan atau dikelola oleh  pihak penyedia layanan IT outsourcing. Misalnya perusahaan ingin membuat aplikasi pembukuan  sebagai produk terbaru mereka, maka perusahaan bisa meminta bantuan jasa IT outsourcing untuk  membuat dan mengembangkan aplikasi tersebut. 

Photo by Startup Stock Photos: https://www.pexels.com/photo/two-women-sitting-in-front-of-computer-monitor-7374/

C. De Facto Insourcing 

Pada jenis de facto insourcing pihak penyewa mengalihkan semua hal mengenai masalah IT ke pihak  penyedia layanan atas faktor kemitraan yang telah dibangun sebelumnya. Misalnya ketika di awal  merintis bisnis kamu pernah menyewa jasa IT sourcing untuk membantu mengembangkan aplikasi.  Kemudian saat ini kamu menyerahkan kembali urusan IT perusahaan lainnya kepada IT outsourcing  yang sama untuk dikelola dengan baik.

Beberapa contoh IT outsourcing 

Berikut adalah beberapa contoh layanan IT outsourcing yang sering digunakan oleh perusahaan: 

1. E-Outsourcing 

2. Penyedia layanan aplikasi (ASP) 

3. Cloud computing 

Permasalahan IT dalam perusahaan memang tidak bisa dihindari dan oleh karena itu, perusahaan haruslah  memiliki perencanaan terbaik untuk melindungi aset berharga tersebut. PT. Intersolusi Teknologi Asia  ( BTS.id ) siap melayani Anda untuk mengenal lebih dekat layanan IT outsourcing yang dapat diberikan  kepada Anda sesuai dengan kebutuhan perusahaan. 

Kelebihan Pemanfaatan Jasa Outsourcing 

IT outsourcing mempunyai banyak keuntungan dan kelebihan dan manfaat bagi perusahaan yang  membutuhkannya. Berikut adalah beberapa kelebihan dari pemanfaatan IT outsourcing: 

1. Lebih Menghemat Waktu dan Biaya 

Keuntungan pertama yang didapat dengan pemanfaatan jasa outsourcing atau IT outsourcing adalah  perusahaan dapat menghemat biaya operasional. Mulai dari biaya perawatan, waktu, rekrutmen, dan  sumber daya manusia. 

Biaya perawatan IT perusahaan tentu sangat besar, apalagi jika jumlah dan beban perangkat yang  digunakan begitu banyak dan tinggi. Namun, dengan pemanfaatan jasa IT outsourcing perusahaan  tidak perlu mengkhawatirkan masalah tersebut. Sebab, semuanya akan langsung ditangani dengan  baik dalam satu paket layanan yang ditawarkan oleh pihak penyedia jasa. 

2. Lebih Fokus pada Bisnis 

Keuntungan kedua yang bisa dirasakan oleh perusahaan dalam pemanfaatan jasa outsourcing khususnya IT outsourcing adalah mereka dapat lebih fokus pada bisnis itu sendiri. Sebab, segala  urusan IT akan ditangani oleh tenaga ahli yang profesional dan berpengalaman dari pihak jasa IT  outsourcing.  

Perusahaan pun tidak perlu lagi berfokus untuk pekerjaan yang tidak ada hubungannya dengan bisnis  utamanya. Tidak hanya itu saja, perusahaan juga bisa mengalihdayakan pekerjaan sehari-hari bidang  IT kepada penyedia layanan agar staff IT, perusahaan dapat fokus mengerjakan tugas khusus yang  berdampak langsung pada pendapatan. 

3. Mempercepat Go-To-Market ( GTM ) 

Keuntungan berikutnya adalah bagi perusahaan yang menggunakan strategi marketing omnichannel  mengutamakan kecepatan taktik untuk memenuhi kebutuhan konsumen. Misalnya perubahan fitur,  penambahan platform teknologi seperti website, dan kemudahan akses pada aplikasi. Hal ini tentu tidak bisa dilakukan sendiri oleh tim IT internal saja, sehingga membuat perusahaan  menggunakan jasa outsourcing khususnya IT outsourcing untuk membantu mengelola berbagai hal  yang berhubungan dengan aktivitas bisnis dan pemasaran perusahaan dapat cepat tertangani. Dengan begitu, staf internal dapat lebih fokus untuk memikirkan strategi yang akan dilakukan  selanjutnya. 

4. Memiliki SDM yang Expert 

Keuntungan lain yang bisa didapat terutama bagi perusahaan yang tidak memiliki anggaran atau  sumber daya yang memadai untuk mengelola sistem dan layanan IT yang dibutuhkan. Penyedia jasa outsourcing memiliki banyak portofolio dan memiliki sumber daya yang terpercaya, sehingga  perusahaan dapat memanfaatkan layanan tersebut untuk mengembangkan bisnisnya. Perusahaan  dapat memanfaatkan sepenuhnya layanan yang ditawarkan IT outsourcing untuk membantu  mempercepat perkembangan perusahaan. 

5. Mengurangi Resiko 

Keuntungan berikutnya dari pemanfaatan jasa outsourcing khususnya IT outsourcing adalah dapat  mengurangi resiko ketidakpastian bisnis di masa depan. Sebab, bisnis yang tidak pasti akan  berdampak pada kesejahteraan karyawan sehingga berpotensi pada pemutusan hubungan kerja. Pemakaian jasa outsourcing ini sangat cocok untuk startup dan bisnis yang baru dirintis atau berskala  kecil. Tujuannya tentu untuk mengurangi resiko kebangkrutan dan kerugian bisnis.

6. Fleksibilitas dan Skalabilitas 

Keuntungan berikutnya adalah jika teknologi informasi mengalami perubahan yang sangat cepat dan  tidak mudah untuk diprediksi. Maka dari itu, perusahaan harus bisa cepat beradaptasi pada setiap  perubahan jika ingin memperoleh layanan yang lebih baik. Dengan pemanfaatan jasa outsourcing khususnya IT outsourcing, perusahaan akan lebih mudah mengikuti perubahan. Sebab, tenaga ahli  dari IT outsourcing biasanya dapat menyesuaikan tren yang sedang terjadi. 

Namun, penting untuk diingat bahwa pemanfaatan jasa outsourcing atau alih daya juga memiliki tantangan  dan risiko yang harus dikelola dengan baik. Oleh karena itu, penting untuk melakukan evaluasi yang cermat  sebelum memutuskan untuk mengoutsourcing pekerjaan IT dan memilih mitra yang tepat untuk memastikan  bahwa manfaatnya sesuai dengan kebutuhan dan tujuan bisnis perusahaan.  

Sebagai perusahaan penyedia solusi berbasis teknologi PT. Intersolusi Teknologi Asia ( BTS.id ) hadir untuk  Anda dalam memberikan solusi untuk jasa IT outsourcing berpengalaman yang dapat membantu Anda. PT.  Intersolusi Teknologi Asia ( BTS.id ) siap menyediakan layanan IT outsourcing yang mampu memenuhi  kebutuhan akan tenaga kerja ahli untuk proyek IT Anda. 

Jika Anda memiliki pertanyaan jasa outsorcing khususnya IT outsourcing untuk perusahaan Anda, jangan  ragu untuk menghubungi kami BTS.id.  

Sampai sini dulu perjumpaan kita, semoga bermanfaat

Mengapa Harus ERP ? 

Enterprise Resource Planning (ERP) adalah sistem informasi yang digunakan perusahaan  untuk mengelola dan mengotomatiskan seluruh bagian utama dari bisnis mereka, seperti  produksi, distribusi, penjualan, logistik, akuntansi, keuangan, sumber daya manusia, dan  lainnya. Semakin berkembangnya zaman sudah pasti beriringan dengan berkembangnya  teknologi, persaingan bisnis semakin ketat dan berat, perusahaan-perusahaan bisnis dituntut  untuk adaptif terhadap perubahan. Karena siapa yang tidak bisa menerima perubahan harus  siap tertinggal. Untuk mengoptimalkan operasional serta meningkatkan efisiensi pada  perusahaan sebaiknya menerapkan sistem ERP.  

ERP memiliki tiga elemen kata. Tiga elemen tersebut adalah enterprise artinya perusahaan  atau organisasi, resource artinya sumber daya, dan planning yang artinya adalah  perencanaan. Secara umum sistem ERP adalah konsep merencanakan dan juga mengelola  sumber daya dari perusahaan berupa paket aplikasi program yang saling terintegrasi dan  multi modul. Modul tersebut dirancang agar mampu melayani dan juga mendukung berbagai  macam fungsi di dalam perusahaan sehingga lebih efisien dan mampu memberikan  pelayanan lebih baik bagi konsumen. 

Beberapa modul ERP yang umum antara lain: 

• Asset Managament (Manajemen aset) 

• Financial Accounting (Fico atau keuangan) 

• Human Resources (SDM) 

• Industry-Spesific Solutions 

• Plant Maintenance 

• Production Planning (Perencanaan produksi) 

• Quality Management (Manajemen mutu) 

• Sales and Distribution (Penjualan dan distribusi) 

• Inventory Management (Manajemen persediaan) 

Salah satu masalah dengan berbagai modul yang telah menjadi standar dalam pembuatan  ERP adalah bahwa modul-modul tersebut mungkin tidak selalu cocok dengan kebutuhan  organisasi dengan tepat. 

Organisasi-organisasi yang berharap menerapkan sistem ERP dengan sukses akan perlu untuk  memodifikasi proses bisnis mereka supaya cocok dengan sistem ERP, atau dalam pembuatan  ERP memodifikasi sistem ERP supaya sesuai dengan bisnis mereka, atau, yang lebih mungkin  lagi, memodifikasi keduanya, sistem ERP dan proses bisnisnya sekaligus.

Seringkali, dalam proses pembuatan ERP aplikasi-aplikasi software tambahan perlu  dikoneksikan ke sistem ERP untuk menangani fungsi-fungsi bisnis yang unik, terutama beberapa  jenis tugas (proses bisnis) khusus terhadap industri tertentu. Dalam pembuartan ERP aplikasi aplikasi semacam ini, biasanya disebut dengan ‘bolt-ons’, tidak selalu di-desain untuk  terkoneksi/berkomunikasi dengan paket-paket ERP.  

Dalam proses pembuatan ERP untuk membuatnya cocok secara menyeluruh bisa sangat  kompleks dan terkadang bisa gagal, yang juga mungkin akan berakibat kerugian bagi  perusahaan. Untuk menghindari hal ini, perusahaan bisa berkonsultasi lebih dahulu pada PT  Intersolusi Teknologi Asia ( BTS.id ), salah satu penyedia pembuatan ERP untuk sistem ERP terbaik  yang dapat menyediakan pemasangan aplikasi ERP yang paling ideal untuk perusahaan anda. 

Paket-paket sistem ERP cukup mahal, tetapi pemanfaatan sistem ERP sangat berpengaruh secara signifikan akan penghematan dalam bentuk efisiensi. Manajemen organisasi harus  melatih kepedulian yang besar dalam memutuskan, jika ada sistem ERP yang terbaik buat  mereka. Pembuatan ERP adalah proyek yang kompleks dan memerlukan kerjasama yang erat antara tim proyek, departemen bisnis, dan pihak eksternal seperti vendor ERP. 

Photo by fauxels: https://www.pexels.com/photo/photo-of-people-doing-handshakes-3183197/

ERP merupakan software yang penting bagi perusahaan, terutama perusahaan manufaktur, karena dalam pemanfaatan sistem ERP dapat membantu menjalankan perencanaan sumber  daya dengan menyatukan semua proses ke dalam satu sistem terpadu. Ini bentuk investasi di  bidang IT untuk mendorong kinerja menjadi lebih efisien dan pengembangan bisnis dengan  cara mengurangi biaya operasional yang tidak perlu, serta pemanfaatan sistem ERP sendiri  punya keuntungan dari berbagai aspek. 

Beberapa keuntungan dari pemanfaatan serta penerapan sistem ERP ini adalah :
 

Photo by energepic.com: https://www.pexels.com/photo/person-pointing-on-the-screen-of-a-laptop-313691/

1. Data bisnis yang akurat dan terintegrasi
   Pemanfaatan sistem ERP membawa keuntungan dan memudahkan perusahaan mengelola  data tunggal dan real-time. Perubahan data di satu bagian, akan memengaruhi pencatatan  di bagian terkait lainnya. Misalnya, bagian penjualan memperbarui data penambahan  penjualan produk, maka otomatis persediaan di gudang juga berkurang, dan penerimaan  akan tercatat di bagian keuangan. Sinkronisasi proses di sejumlah departemen yang  berhubungan ini membantu pekerjaan mencapai hasil yang lebih cepat dan lebih baik. Pemanfaatan sistem ERP ini membawa keuntungan dalam akurasi data dan terintegrasi. 
   
   
   
   
   Photo by Lukas: https://www.pexels.com/photo/two-white-printer-papers-near-macbook-on-brown-surface-590016/
2. Meningkatkan Efisiensi dan Produktivitas Perusahaan
   Pemanfaatan sistem ERP dalam perusahaan pada keterkaitannya dengan fungsi efektivitas perusahaan tentu akan sangat mempermudah seluruh lini bisnis. Namun, ternyata bukan  hanya fungsi efektivitas yang akan didapatkan oleh perusahaan ketika memutuskan untuk  menerapkan pembuatan sistem ERP dalam lini bisnisnya. Sebuah perusahaan yang menerapkan konsep Enterprise Resource Planning secara tidak langsung juga akan  meningkatkan operasional perusahaan menjadi lebih produktif dan efisien.
   
   Keuntungan pemanfaatan sistem ERP dalam perusahaan agar lebih efisien lagi adalah mampu  menekan pengeluaran yang tak dibutuhkan oleh perusahaan. 
   
   Sedangkan konsep sistem ERP yang sangat fleksibel mampu beradaptasi terhadap setiap  kebutuhan kebutuhan perusahaan. Setiap integrasi, performa hingga flow informasi lini bisnis  yang berjalan dengan baik ketika user mengakses sistem ERP secara tidak langsung  operasional perusahaan akan jauh lebih efisien dan produktif. Bukan hanya itu, pemanfaatan  sistem ERP terbaik pada lini bisnis perusahaan juga mampu melakukan perencanaan hingga  pengendalian dengan rapi dan konsisten dimana hal tersebut akan membawa keuntungan  mendukung kegiatan bisnis perusahaan untuk dapat bersaing dengan kompetitor. 
   
   ERP membantu membuat proses bisnis perusahaan lebih cepat, lebih mudah, dan lebih  efisien. Dalam keuntungan pemanfaatan sistem ERP perusahaan dapat menghemat biaya  operasional yang tidak perlu, menghilangkan duplikasi data, dan menekan biaya proses  bisnis. Selain biaya, pemanfaatan sistem informasi terpadu ini juga menyingkat waktu  sehingga karyawan lebih efisien dan produktif. 
   
   Keuntungan memaksimalkan pemanfaatan sistem ERP juga meningkatkan produktivitas dan  kepuasan karyawan. Selain itu, tugas kasar dan manual dihilangkan, sehingga memungkinkan  karyawan mengalokasikan waktu mereka untuk pekerjaan yang lebih bermakna, tentunya  secara signifikan berdampak lebih efisien dan produktif. 
   
   
   
   
   Photo by fauxels: https://www.pexels.com/photo/people-discuss-about-graphs-and-rates-3184292/
3. Mengembangkan etos kerja dengan standarisasi sistem
   Keuntungan lain dalan pemanfaatan sistem ERP memungkinkan perusahaan menjalankan  proses yang terstruktur dan membangun standar operasional baku. Otomatisasi sistem yang  efektif akan mendorong etos kerja karyawan, mengurangi kecurangan, dan meningkatkan  daya saing perusahaan. 
   
   ERP memungkinkan kolaborasi antar-departemen dan memberikan akses cepat ke informasi  yang dibutuhkan untuk klien, vendor, dan mitra bisnis. Sistem ini berkontribusi pada  peningkatan respons terhadap pelanggan dan memberikan kepuasan kepada mereka. 
   
   
   
   
   Photo by Christina Morillo: https://www.pexels.com/photo/man-standing-infront-of-white-board-1181345/
4. Menciptakan Perencanaan dan Manajemen yang  Terkontrol
   Pada pemanfaatan ERP ada banyak sekali data yang dapat ditampilkan oleh sistem ERP,  bahkan dari unit bisnis yang berbeda beda dalam satu waktu. Pemaparan data ini tentunya  bersifat sistematis, real-time, komprehensif dan pastinya mudah untuk diakses. Perusahaan yang menerapkan sistem ERP dalam lini bisnisnya akan dipermudah dalam hal pemantauan  dan pengendalian proses bisnis dalam perusahaan. 
   
   Selain itu, pemanfaatan aplikasi sistem ERP juga mampu meningkatkan segala aktivitas harian unit bisnis menjadi lebih efisien seperti halnya kegiatan penjualan, pemasaran, pengiriman  bahkan fungsi quality control. 
   
   Tujuan Sistem ERP yang terpasang pada tiap lini bisnis perusahaan adalah diharapkan mampu  mempercepat dan mempermudah segala aktivitas perusahaan serta dapat mengintegrasikan  setiap fungsi lini dalam perusahaan untuk dapat diakses secara terpusat dengan  meminimalisir kesalahan yang mungkin saja terjadi jika tidak menggunakan sistem ERP. 
   
   Tentunya hal seperti ini sebelumnya bisa dikonsultasikan terlebih dahulu pada BTS.id, untuk bisa  disesuaikan dengan kebutuhan dan skala perusahaan. 
   
   
   
   
   Photo by Hoang NC: https://www.pexels.com/photo/workers-in-red-t-shirts-in-factory-15947457/
5. Membentuk SOP yang lebih baik
   Dengan pemanfaatan sistem ERP yang tepat dan sesuai dengan kebutuhan perusahaan,  pekerjaan akan lebih terstruktur sehingga tidak hanya tergantung pada individu tertentu saja.  Selain bisa menjadikan setiap divisi menjadi lebih efektiv dan efisien, keuntungan  pemanfaatan sistem ERP juga mampu membentuk SOP perusahaan yang lebih baik. Tanpa  SOP yang jelas operasional perusahaan akan kurang maksimal karena tidak memiliki  landasan dan juga prosedur yang jelas dalam operasionalnya. 
   
   Pemanfaatan ERP terbukti mampu menunjang kinerja perusahaan. Human error yang sering  terjadi di perusahaan akan bisa diminimalisir dengan sistem ERP Indonesia ini sehingga data  yang didapatkan lebih real time dimana data tersebut sangat bermanfaat bagi perusahaan  dalam penyusunan laporan maupun untuk bahan evaluasi. 
   
   
   
   
   Photo by Kampus Production: https://www.pexels.com/photo/people-sitting-at-the-table-8190804/
6. Perencanaan dan manajemen sistem informasi yang lebih  baik
   Pemanfaatan ERP dapat menjadi alat pendukung dan juga pengambil keputusan yang baik.  ERP ini juga bisa membantu manajemen yang lebih tepat dan akurat dengan pemanfaatan sumber daya seperti material, manusia, dan juga mesin maupun peralatan kerja. Dalam  pengimplementasiannya, sistem ERP ini terbukti mampu menghasilkan laporan yang  diperlukan oleh manajemen. Selain itu laporan tersebut akan bisa di akses oleh manajemen  kapan saja ketika dibutuhkan. Selain mampu membuat perencanaan yang lebih baik, sistem  ERP juga dipercaya bisa meningkatkan efisiensi pada aktivitas rutin harian. Aktivitas tersebut meliputi pemesanan, pengiriman, kinerja pemasok, dan juga realisasi penjualan. Pemanfaatan  sistem ERP juga mrningkatkan efisiensi manajemen kualitas dan manajemen kas. Berkat  sistem ERP terbaik, waktu penjualan ke kas maupun pembayaran ke pemasok bisa lebih  dipersingkat. 
   
   
   
   
   Photo by Brett Sayles: https://www.pexels.com/photo/multistory-building-on-street-with-trees-7217433/
7. Skalabilitas dan Fleksibilitas
   Sistem ERP mempunyai sifat fleksibel dapat dengan mudah disesuaikan dengan perubahan  kebutuhan bisnis dan pertumbuhan perusahaan. Sesuai dengan kebutuhan perusahaan  sistem ini dapat diintegrasikan dengan modul tambahan atau mengadopsi fitur baru sesuai  dengan perkembangan teknologi dan persyaratan bisnis.
   
   
   
   
   Photo by fauxels: https://www.pexels.com/photo/photo-of-people-holding-each-other-s-hands-3184423/
8. Membantu Perusahaan dalam Mengelola Kegiatan Bisnis
   Sistem ERP berfungsi membantu perusahaan dalam mengelola kegiatan bisnis seperti  keuangan, produksi, sales, project, SDM dan lain-lain. Perusahaan diberikan kemudahan  dalam pengelolaan bisnis secara real time dan akurat. Selain itu ERP juga membantu  perusahaan dalam mengumpulkan data transaksi dari berbagai sumber, sehingga  perusahaan akan mempunyai database yang tersimpan secara aman. 

Beberapa contoh Software sistem ERP yang banyak diterapkan oleh Perusahaan dan Tolok  Ukur keberhasilan ERP dalam Sebuah Lini Bisnis 

• ERP sistem Keuangan atau Akuntansi 

• Customer Service Berbasis Partner ERP Microsoft 

• Partner ERP Microsoft di Bidang Stock Opname 

• Microsoft Parner Indonesia untuk Selling Produk 

• POS 

• Meeting Management 

• Field Service 

• Learning Management 

• Supply Chain Management (SCM) 

• Human Resource Management System (HRMS) 

• Business Intelligence (BI) Tools 

• E-commerce Platforms 

• Project Management Tools 

• Document Management System (DMS)

Itulah beberapa keuntungan yang bisa didapatkan dalam pemanfaatan sistem ERP dalam  perusahaan. Dilihat dari tujuan dan keuntungan yang didapat maka bisa disimpulkan bahwa  sistem ERP sangat penting untuk diterapkan oleh perusahaan produk atau jasa dan  bisnis offline maupun online. Jadi bagi Anda yang merupakan pemilik bisnis disarankan untuk  menerapkan sistem ERP pada usaha Anda, sehingga perusahaan ada bisa lebih efisien dan  produktif dalam berproduksi. 

PT. Intersolusi Teknologi Asia ( BTS.id ), salah satu penyedia pembuatan ERP untuk sistem ERP  terbaik yang dapat menyediakan pemasangan aplikasi ERP yang paling ideal untuk  perusahaan anda. Kami yakin, pembuatan ERP terbaik tidak dapat asal diterapkan pada  perusahaan, dibutuhkan analisa mendalam untuk menentukan Software sistem ERP yang  terbaik untuk sebuah perusahaan. Jika anda memiliki pertanyaan terkait pembuatan ERP  sistem dalam perusahaan, jangan ragu untuk menghubungi kami BTS.id. Sampai sini dulu  perjumpaan kita, semoga bermanfaat.

In a rapidly advancing world, software development technology has brought remarkable changes. However, there is one innovation that is revolutionizing the human paradigm: artificial intelligence (AI).

The story begins in a dedicated laboratory where a group of scientists is diligently working to create artificial intelligence that can rival and even surpass human capabilities. They combine sophisticated algorithms with unlimited computing power, giving birth to an entity that can learn and adapt just like humans.

During its development journey, artificial intelligence starts to showcase its extraordinary abilities. AI can analyze and process data within seconds, uncovering patterns invisible to the human eye, and providing brilliant solutions to complex problems.

Moreover, AI can interact with humans. With a friendly voice and astonishing intelligence, artificial intelligence understands human language, answers questions, and even offers invaluable advice.

Initially, some people feel apprehensive about the progress of AI. They worry that artificial intelligence might replace human jobs or even threaten human existence. However, AI developers claim that their goal is to enhance human lives and assist in various fields such as healthcare, transportation, and even research.

Over time, artificial intelligence becomes more accepted by society. People realize its incredible potential to tackle complex problems, accelerate technological advancements, and improve overall quality of life.

In a world increasingly interconnected and driven by software development technology, artificial intelligence becomes a crucial milestone in human development. Through this artificial intelligence, we glimpse a future full of possibilities and astonishing innovations.

Artificial intelligence Is A Revolutionary Technology

According to the Forbes Advisor survey, 73% of businesses use or plan to use artificial intelligence for their business. This does mean that AI is becoming increasingly significant in the business landscape.

"Entire industries will reorient around it," says Bill Gates, the Microsoft co-founder on his blog recently. So, yes, artificial intelligence is a game-changing technology that rivals the transformative impact of computers, cellphones, and the internet, making it one of the most revolutionary advancements we have witnessed in decades.

Artificial intelligence is powerful due to its ability to process and analyze large amounts of data quickly, learn and adapt from experiences, automate repetitive tasks, mimic human cognitive abilities, scale operations efficiently, provide personalized experiences, and integrate with emerging technologies. These characteristics enable AI to make data-driven decisions, optimize processes, solve complex problems, and deliver transformative advancements across various industries and domains.

Artificial Intelligence and Machine Learning

Artificial intelligence and machine learning are inseparable. Artificial intelligence and machine learning are closely interconnected. Machine learning is a subset and a key component of AI. It refers to the ability of computer systems to learn and improve from data without being explicitly programmed. Machine learning algorithms enable AI systems to analyze and interpret data, recognize patterns, and make predictions or decisions based on the information learned.

In the context of AI, machine learning plays a vital role in enabling systems to adapt and improve their performance over time. By training AI models on large datasets, machine learning algorithms allow AI systems to recognize complex patterns, identify correlations, and make accurate predictions or classifications. The iterative nature of machine learning, where models continuously learn and adjust based on new data, empowers AI systems to become more intelligent and effective in their tasks.

Therefore, machine learning provides the foundation for AI to acquire knowledge, learn from experience, and perform tasks that typically require human-like intelligence. It is through the integration of machine learning techniques that AI systems can autonomously process data, recognize objects, understand language, and make informed decisions, ultimately driving the transformative power of artificial intelligence.

Feeling confused? Let us explain it to you in one single pharagraph: Artificial intelligence and machine learning are like best friends. AI is like a brain that can think and learn, while machine learning is like a special tool that helps AI become even smarter. They work together to help computers understand things and make decisions, just like how we learn and make decisions. AI and machine learning help us do many amazing things, like talking to robots, playing games, and even helping doctors find cures for diseases. They are a super cool team that makes our technology really smart!

The Advancements and Applications of AI

Artificial intelligence has made significant advancements and found diverse applications across various industries. Here are some examples:

Healthcare: AI is being utilized to improve diagnostics, personalize treatment plans, and enhance patient care. AI can analyze medical images, such as X-rays and MRI scans, to aid in early detection of diseases. It can also help in drug discovery and develop personalized treatment strategies.

Education: AI is being used to create personalized learning experiences and adaptive educational systems. AI-powered tutoring systems can tailor lessons based on individual needs, provide feedback, and track student progress, enhancing learning outcomes.

Manufacturing: AI is revolutionizing manufacturing processes through automation and predictive maintenance. AI-powered robots and systems can perform complex tasks, optimize production lines, and predict equipment failures, reducing downtime and increasing efficiency.

Harnessing the Power of AI: Advantages of AI in Software Development

AI brings significant advantages and benefits to software development that will enable developers to build higher-quality software, accelerate development cycles, and deliver better user experiences. Here are some of the advantages of artificial intelligence in software development.

Automation: AI can automate repetitive and time-consuming tasks involved in software development, such as code generation, testing, and bug fixing. This increases productivity, accelerates development cycles, and frees up human developers to focus on more complex and creative aspects of software development.

Photo by Pixabay: https://www.pexels.com/photo/turned-on-computer-monitor-displaying-text-270360/

Improved Efficiency: AI algorithms can analyze vast amounts of code, documentation, and data to identify patterns, extract insights, and optimize software performance. This leads to improved efficiency in coding practices, algorithm design, and system optimization.

Enhanced Debugging and Testing: Artificial intelligence can assist in identifying bugs, vulnerabilities, and quality issues in software. Machine learning algorithms can analyze code and historical data to detect patterns of defects and provide suggestions for fixing them. This helps improve software reliability and reduces time spent on manual debugging and testing.

Natural Language Processing: AI-powered natural language processing (NLP) enables software developers to interact with tools and platforms using human language. This simplifies tasks like querying databases, retrieving information, and generating code snippets, enhancing developer productivity and reducing the learning curve for new technologies.

Intelligent Assistants and Chatbots: AI-powered virtual assistants and chatbots can provide real-time support and guidance to developers. They can answer questions, provide documentation, and offer suggestions for problem-solving. This improves developer experience and accelerates the learning process.

Predictive Analytics: AI algorithms can analyze historical data, user behavior, and market trends to predict software performance, user preferences, and potential issues. This helps in making informed decisions regarding feature prioritization, resource allocation, and software updates.

Continuous Integration and Deployment: AI can facilitate continuous integration and deployment processes by automating build and deployment pipelines, performing automated testing, and monitoring software performance. This enables faster and more reliable software releases, reducing the time between development and deployment.

Photo by VisualStudio: https://code.visualstudio.com/docs/editor/intellisense

Intelligent Code Completion and Suggestions: AI-powered code editors and IDEs can provide intelligent code completion suggestions based on context, code analysis, and best practices. This speeds up coding, improves code quality, and reduces errors.

Photo by Pavel Danilyuk: https://www.pexels.com/photo/a-person-playing-chess-8438944/

Conclusion

In conclusion, artificial intelligence possesses immense power due to its ability to process and analyze large volumes of data, learn and adapt from experiences, automate tasks, mimic human cognitive abilities, scale operations efficiently, personalize experiences, and integrate with emerging technologies. Machine learning, as a subset of AI, plays a crucial role in enabling AI systems to learn and improve over time. 

AI has advanced significantly and found applications across numerous industries, revolutionizing sectors such as healthcare, finance, manufacturing, transportation, retail, education, agriculture, and of course entertainment. 

In the realm of software development, AI brings numerous benefits, including automation, improved efficiency, enhanced debugging and testing, natural language processing capabilities, intelligent assistants, predictive analytics, and streamlined continuous integration and deployment. These advancements and advantages highlight the transformative potential of AI in shaping the future of technology and driving innovation across various domains.

A good news, BTS.id offers services to assist brands and businesses in building AI-powered applications or custom software development, as well as integrating existing applications with AI technology, empowering them to leverage the benefits of artificial intelligence in their operations.

What is Business Process Management (BPM) Automation?

Business Process Management (BPM) Automation, such as Weaver (www.weaver.com.sg) , is an enterprise tools that automate business process flow. It will make your businesses improve their workflow and efficiency. By automating brick-and-mortar processes and tasks, BPM automation helps to distribute and streamline operations by minimizing faults, increasing productivity, and improving customer satisfaction. Helpdesk, order fulfillment, financial transactions, document management, Human Resources, and other business activities can be automated with BPM automation. You can save time and money by automating these procedures while ensuring that all business processes are executed precisely.

Efficiency & Productivity at Enterprises

In modern business of management, when the human factor plays a major role in formation of the competitiveness of an enterprise, efficiency can’t be considered in a break with cultural factors of enterprise management, staff behavior, obedience to procedures, and relationships with the external environment.

With multiple variables from every side of business management. You will need something that can be considered as a fence to strictly keep the process never going wrong. So one of the solutions is using Business Process Management (BPM) automation to keep the procedure inside its fence.

By using BPM automation tools, enterprises can streamline their processes and eliminate manual tasks to reduce costs and improve customer experience, without worrying too much about someone breaking the procedures. This will help your business achieve maximum efficiency and productivity in the long run.

The next paragraph will explain the key step to improve your business process management.

 

Key Steps for BPM Automation Solutions for Enterprises

Companies/ Organization that want to improve Standard Operating Procedures is strong at SOP and workflow. With business growing up the task itself becomes more exhausting. Companies need to be concerned with optimizing and improving workflows, as well as decreasing manual tasks, increasing productivity, and assuring compliance. Companies need to strictly implement the business process and they need to make standard operation procedures (SOP) complied by any stakeholders. That’s why many companies already implement BPM which covers the planning, implementation, monitoring, and optimization of business processes in order to achieve operational excellence.

Below is the important step to make run your business flawlessly

1. The First step is to start by Modeling existing business processes. This means, companies need to outline the sequence of activities, decision points, and information flow inside the company. With that model, you will know how dynamic are your procedures, and whether you need to start remodeling the flawed process or need to fix any potential threat.
   
   
   
2. The next step is that after you defined the sequence model of the existing business process, companies need to analyze the vulnerability of the current business process and find any potential violations of existing SOP. Setting up rules, triggers, and conditions for the flow of tasks and data across multiple systems and people is part of this.
   
   
   
3. After you define the potential violations and review the current business process. The step to keep any risk potential from damaging your business is by integrating BPM automation systems that will integrate with various applications, databases, and systems or maybe you even need some custom software applications that support your business.
   
   
   
4. Based on the fact that humans may have the potential to break the system. The BPM system that was integrated previously needs to be monitored for every execution of tasks and activities based on company rules. Monitored for detecting every potential incident, and execution of any risk mitigation flow.
   
   
   
5. After you put the process into BPM tools, you will need to spend more on business process performance audit. It measures important indicators, identifies bottlenecks or irregularities in processes, and creates reports and analytics to suggest areas for improvement.
   
   
   
6. The last important key is Continuous Improvement. That every Organization needs to find possibilities for process optimization and automation enhancement based on the insights received through monitoring and reporting. What side can be increased for efficiency and effectiveness by modifying automated workflows, refining rules, and making custom software development to support your business